If you think your AccountEdge company file might be corrupted, don’t worry — there are a few ways to confirm and address the issue. This guide will walk you through how to spot potential corruption, what steps to take, and how to get help from our team if needed.
❓ Not Sure If Your File Is Corrupted?
You might be dealing with file corruption if you’re experiencing:
Frequent crashes
Error or termination codes
Missing or unsaved data
Sluggish or erratic behavior in AccountEdge
If you’re unsure, our support team can help you confirm whether your file is corrupted.
📩 Submitting a File for Diagnostics
If you think your file might be corrupted, you can submit a support case and we’ll securely run your file through preliminary diagnostics to check for corruption.
If corruption is confirmed and you’d like us to attempt a repair, please note:
There is a minimum base fee of $300 for all chargeable file repairs.
After the initial review, we’ll send you a repair estimate before doing any work.
You are never billed automatically — repairs begin only after your approval.
🔒 Your company file will be handled securely and confidentially throughout the process.
🧠 What Is File Corruption?
File corruption happens when the data inside your company file becomes damaged. This can result from:
Power outages during save operations
Network interruptions
Hardware issues
Software crashes
Corruption can lead to loss of data, system errors, or files that won’t open properly.
🛠️ Self-Service Options to Fix File Corruption
If you’d like to try resolving the issue yourself, we recommend starting with these two options:
🔧 Option 1: Use the Optimization Assistant
The Optimization Assistant is built into AccountEdge and can help repair minor data issues.
To use it:
Open the company file on the same machine where it’s saved. (Do not run this tool over a network.)
Follow the on-screen prompts to optimize the file.
After optimizing, go to File > Verify Company File to ensure the file is stable.
🔁 Option 2: Restore a Backup File
If optimizing doesn’t resolve the issue, or if you have regular backups, restoring a previous version of your file may be the fastest solution.
Identify when the corruption may have started.
Restore a backup file from before that date.
After restoring, go to File > Verify Company File.
If it passes, you’re good to go.
If it fails, return to Option 1 or submit a case.
⚠️ Reminder: Any data entered since the backup was created will be lost and will need to be re-entered.
💬 Still Seeing Issues?
If you’ve tried both self-service options and are still experiencing problems, we’re here to help.
Request an estimate for repair
Ask us if you’re unsure which step to take next
✅ Quick Tips to Prevent Future File Corruption
Back up your company file frequently — ideally offsite or to the cloud.
Always verify your file after major software updates or imports.
Avoid running your company file over unstable networks or shared drives.
Use the Optimization Assistant periodically as preventative maintenance.