General Refund Policies
Refunds can only be processed to bank accounts. Unfortunately, Kandua does not support refunds to eWallets. Refunds must follow these guidelines for secure transactions.
It is possible to request a refund to another person’s bank account, provided you meet all necessary documentation requirements.
What are the required Documentation for Refunds?
To ensure the verification and completion of refund requests, you must provide the following documents:
For Refunds to Your Own Bank Account: - A bank account confirmation letter, issued by your bank, confirming the account details where the refund should be sent.
For Refunds to Another Person’s Bank Account: - A bank account confirmation letter for the recipient's account. - Copies of the recipient’s identification documents (ID) for verification purposes.