Why is an intervention required?
A Sage 50 update will interrupt communication with ProgressionLIVE.
To ensure business continuity, the integration link must be updated after every update by a support agent.
Two possible scenarios
1. Integration installed on a local computer (within your business)
If the Sage 50 integration is installed directly on a computer in your company:
We will contact you to schedule the intervention
A remote connection will be made to the computer hosting the integration
We will use ScreenConnect to access the workstation and update the integration link
👉 What you will need:
Access to the computer where the integration is installed
Availability to approve the remote connection
2. Integration managed by an IT team (server or hosting)
If your infrastructure is managed by an IT team (internal or external), or if Sage 50 is hosted on a server:
We will need to communicate with your IT team
The intervention will require access to the server or environment where the integration is installed
Your IT team will need to facilitate or authorize access to complete the required adjustments
👉 What you will need:
Your IT team’s contact information
Their availability to schedule the intervention
Authorized access to the server environment
General update steps
Validate Sage 50 version
Identify the integration location
Connect to the environment (workstation or server)
Update the integration link and perform communication tests
Confirm everything is working properly with you
Best practices
Inform us as soon as a Sage 50 update is planned or completed
Make sure you have access to your environment (workstation or server)
Notify your IT team in advance if required