1. Log in to your account
Access the Fulltime platform by going to gofulltime.ai and log in using your credentials.
Two login methods are available:
Password login: enter your email address and password.
Verification code login: a temporary login code will be sent to your email address.
If you have access to multiple companies, use the dropdown menu to select the desired company.
2. View your dashboard
After logging in, you will be taken to your main dashboard. It displays various information related to your use of Fulltime, including:
Call statistics
Follow-up tasks
Performance indicators
Key metrics
New: Today Number of new follow-up tasks created today that require your attention.
Notebook: Size Total number of follow-up requests that are still pending resolution.
Total Callers: Number of unique callers who contacted your business during the selected period.
Repeat Callers: Number of customers who contacted your business more than once during the selected period.
Features
Performance reports
Reports can be filtered by different time periods:
Today
This week
Last 7 days
This month
Custom period
The following data is available:
Total number of calls
Number of unique callers
Minutes used
Estimated revenue (calculated from a per-call value configured in Fulltime)
Trend chart
Visually displays call volume over time. This chart helps identify your busiest periods and analyze changes in call volume.
Call topics
This section shows the topics most frequently discussed during calls. Example topics:
General inquiry
Repair request
Emergency service
Quote request
Residential customer
Appointment booking
Peak call hours
Allows you to quickly visualize the times of day when your business receives the highest call volume.
Calls by day of the week
Shows the distribution of calls across the different days of the week to identify the busiest days.