A virtual assistant available at all times
You can think of the AI assistant as a team member who is permanently available to answer your customers' calls.
It uses the information configured for your business to answer frequently asked questions, gather the necessary information, and route requests according to your processes.
The more complete and up to date your knowledge base is, the more accurate the assistant's responses will be.
How a call works
Here are the main steps when a customer calls your business:
1. Receiving the call The customer dials your business number. The call is then handled by your Fulltime AI assistant.
2. Assistant response The assistant greets the caller with the welcome message configured for your business.
3. Understanding the request The assistant listens to the customer's request and interprets their needs using natural language, without requiring a complex phone menu.
4. Answering questions The assistant answers questions using the information available in your knowledge base, including:
Business hours
Services offered
Information about your business
Frequently asked questions
Procedures or information specific to your services
5. Processing the request Depending on your account configuration, the assistant can:
Create a service call
Send a text message (SMS)
Transfer the call to a team member
Schedule a follow-up
Collect and record customer information
Important information
The assistant does not simply follow a predefined script. It analyzes the information provided by the caller in order to formulate a response suited to the situation.
The responses generated depend on the quality and accuracy of the information in your knowledge base.
The assistant is available 24 hours a day, 7 days a week.
Calls are recorded and can be reviewed later according to your account settings.