This article covers the payment methods Proxiware accepts and how to handle common billing questions.
Accepted Payment Methods
Proxiware accepts the following payment methods:
Credit and debit cards — processed securely via Stripe. All major cards are supported.
Cryptocurrency — processed via Cryptomus, which supports most major cryptocurrencies including Bitcoin, Ethereum, USDT, and others.
PayPal is not accepted. No other payment processors are currently supported.
Adding Funds to Your Balance
All payments go toward your account balance, which is used to purchase and renew plans. To top up your balance, go to the billing section of your dashboard and select your preferred payment method. There is no minimum top-up amount.
Cryptocurrency Payments
When paying with cryptocurrency, your plan will activate once your transaction reaches the required number of blockchain confirmations. Depending on network conditions, this can take anywhere from a few minutes to longer. Do not close the payment window until you receive confirmation.
If your crypto payment was sent but your plan has not activated after a reasonable amount of time, contact our support team with your transaction hash and we will investigate.
Subscription renewals via crypto work the same way — your balance is topped up first, and the renewal deducts from that balance automatically.
Common Billing Questions
Can I get an invoice with my company details?
Yes. See our How to Request Updated Invoices article for instructions.
I was charged but did not receive my plan.
Check the correct product section in your dashboard — each proxy type has a dedicated area. If it still does not appear, contact support with your payment confirmation.
I see a charge I do not recognize.
This is most likely an auto-renewal from your account balance. Check your plan renewal date in the dashboard. If it still does not match, contact support.
Need Help?
Reach out via live chat in the dashboard or email support@proxiware.com. We are available 24/7.