Skip to main content

In-Platform Direct Messaging & Group Chat

In-platform direct messaging & group chat communication options

Melony avatar
Written by Melony
Updated over 4 months ago


​

In platform direct messaging that helps to keep all of your work related conversations in one place.

With your business web portal you can also save messages to your members' notes and set important notes to show in your calendar bookings.

How it works;

From your business web portal

You can access your in platform messaging from any page making easy work of communicating with your clients while completing other tasks!!

In the top right hand corner of your business web portal find the message box icon. Tap the message box icon and it will open your messaging pop out. A list of your connected clients will be displayed. Scroll to find your client. Once you have sent or received a message you can use your cursor to hover over the message to save it to your client's notes - found in their clients profile under their details tab.

Note: Messages clear after 30 days. Be sure to save the messages your want to keep so you don't lose important communications!

From your business app

You can access your in-app messaging from your clients tab under the messaging option. Scroll through your list of connected clients, open their direct message thread and type your message.

The camera icon in the bottom left allows you to take a photo or to select a photo from your photo library to send to your clients.

Important notes

To set notes to 'important' simply open the note, you will see under the note the option to set it to important.

By switching notes to 'important' all members with important notes set will display them when they book into group sessions for you and your coaches to be able to have access to to read when running sessions.

Did this answer your question?