FAQ
Frequent questions from our community
By Melony1 author59 articles
- How do I connect with my clients?
- How many clients can I add?
- Can I track my clients' attendance?
- Why can't I edit or delete my client's details?
- Do I need to connect with my client to manage them?
- What is the client energy scale used for?
- How do I set the energy scale up?
- Where do I see the energy scale data?
- PT MATE OVERVIEW PAGE
- COMMUNITY PAGE
- MEMBERS PAGE
- MEMBER GROUPS
- In-Platform Direct Messaging & Group Chat
- Member Connection
- Family Accounts
- Member Groups
- Member Notes
- In-app pre exercise questionnaires and forms
- Add new members
- Update member's email address
- How do I charge my clients?
- How do direct debits work?
- Is charging my clients through PT Mate safe?
- Can I pass the processing fee on to my clients?
- Are direct debits cancelled when a client is deleted?
- When do I receive my funds?
- Why haven't my funds entered my account yet?
- I enabled payments but it says Pending ID Verification. What does that mean?
- How can my clients update their payment details?
- I need reports for my taxes. How can I create them?
- My clients still have unpaid sessions although they have a Direct Debit set up. Why is that?
- A direct debit payment failed. What now?
- Making a payment takes forever. Should I be worried?
- Why does my client have unpaid sessions after I switched them to an unlimited direct debit?