FAQ
Frequent questions from our community
By Melony1 author59 articles
Why App Version Updates Are Crucial for PT Mate Business and Member App Users
How do I connect with my clients?
How many clients can I add?
Can I track my clients' attendance?
Why can't I edit or delete my client's details?
Do I need to connect with my client to manage them?
What is the client energy scale used for?
How do I set the energy scale up?
Where do I see the energy scale data?
PT MATE OVERVIEW PAGE
COMMUNITY PAGE
MEMBERS PAGE
MEMBER GROUPS
In-Platform Direct Messaging & Group Chat
Member Connection
Family Accounts
Member Groups
Member Notes
In-app pre exercise questionnaires and forms
Add new members
Update member's email address
How do I charge my clients?
How do direct debits work?
Is charging my clients through PT Mate safe?
Can I pass the processing fee on to my clients?
Are direct debits cancelled when a client is deleted?
When do I receive my funds?
Why haven't my funds entered my account yet?
I enabled payments but it says Pending ID Verification. What does that mean?
How can my clients update their payment details?
I need reports for my taxes. How can I create them?
My clients still have unpaid sessions although they have a Direct Debit set up. Why is that?
A direct debit payment failed. What now?
Making a payment takes forever. Should I be worried?
Why does my client have unpaid sessions after I switched them to an unlimited direct debit?