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Manage trial session requests

Get an overview of what

Melony avatar
Written by Melony
Updated over 3 years ago

Overview

Prospect clients can request training sessions with you via your public trial session page. They can either ask for specific sessions from your public group session schedule or request a 1:1 session.

Notifications

You'll be notified on your Overview page on the Trainer Web Portal. To respond you just click on the request and PT Mate will guide you through the process.

Respond to a request

You can either accept or decline a request. When accepting, you can:

  • Accept the request: This will mark the request as accepted

  • Accept and convert into client: You can accept the request and add the prospect to your client list

  • Accept and assign to session: If a specific session is requested you can convert the prospect into a client and book them into the requested session.

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