Use case description
PULPO WMS allows you to receive the returns of your products and orders in the mobile app and transfer the data to Shopify.
Depending on the enabled options in PULPO WMS, users must behave differently in different cases while handling the returns in Shopify.
There are two options potentially affecting the returns handling in Shopify.
Shopify stock integration allows you to decide whether to transfer the stock received from a return to Shopify.
Shopify return integration allows you to create returns in Shopify.
Let's review the possible scenarios.
Scenario 1
Return stock transfer | Disabled |
Return creation on Shopify | Enabled |
In this case, the stock received in PULPO WMS with a return will not be transferred to Shopify, but the return on Shopify will be created automatically.
Your order will get a status "Return in progress" on Shopify.
The stock will be added in PULPO WMS, but has not been added to Shopify.
Actions required to finish the return:
Process the return on Shopify
Restock the items on Shopify (see the note below)
If the items are received at a RETURN location, do not restock the items on Shopify to avoid double booking of stocks.
If they are moved to picking locations in your warehouse later, the stock will be added on Shopify automatically.
After restocking, the stock previously received in PULPO will be added on Shopify as well, and the stock adjustments will match in both systems.
Scenario 2
Return stock transfer | Enabled |
Return creation on Shopify | Enabled |
In this case, the stock received in PULPO WMS with a return will be transferred to Shopify, and a return on Shopify will be created automatically.
Your order will get a status "Return in progress" on Shopify.
The stock will be added in Shopify and PULPO.
Actions required to finish the return:
Process the return on Shopify
Do not restock the items on Shopify
The stock added in PULPO WMS will be added on Shopify automatically, and the stock adjustments will match in both systems.
In this scenario, restocking the items on Shopify will result in double booking of stocks!
Scenario 3
Return stock transfer | Enabled |
Return creation on Shopify | Disabled |
In this case, the stock received in PULPO WMS with a return will be transferred to Shopify, but the return on Shopify will not be created automatically.
Actions required to finish the return:
Create a return in Shopify manually, if required, and process it
Do not restock the items on Shopify
The stock added in PULPO WMS will be added on Shopify automatically, and the stock adjustments will match in both systems.
In this scenario, restocking the items on Shopify will result in double booking of stocks!
Scenario 4
Return stock transfer | Disabled |
Return creation on Shopify | Disabled |
In this case, the stock received in PULPO WMS with a return will not be transferred to Shopify, and the return on Shopify will not be created automatically.
Actions required to finish the return:
Create a return in Shopify manually, if required, and process it
Restock the items on Shopify (see the note below)
If the items are received at a RETURN location, do not restock the items on Shopify to avoid double booking of stocks.
If they are moved to picking locations in your warehouse later, the stock will be added on Shopify automatically.
Summary
PULPO WMS allows you to be flexible in processing Shopify returns directly in the WMS. At the same time, the variety of scenarios requires setting up the workflow and sharing the process with the employees involved in the processing of the returns.
Scenario | Return Stock Transfer (PULPO → Shopify) | Return Creation in Shopify | What to do in PULPO | What to do in Shopify | ⚠️ Important Notes |
1 | ❌ Disabled | ✅ Enabled | Add stock to RETURN location | Process return in Shopify. | Restocking the items in the return location leads to double-booked stock |
2 | ✅ Enabled | ✅ Enabled | Add stock in PULPO; it syncs to Shopify | Process return in Shopify | Shopify auto-receives stock via sync |
3 | ✅ Enabled | ❌ Disabled | Add stock in PULPO; it syncs to Shopify | Manually create and process return in Shopify | Restocking again will duplicate stock |
4 | ❌ Disabled | ❌ Disabled | Add stock to RETURN location in PULPO only | Manually create and process return in Shopify | Restocking the items in the return location leads to double-booked stock |