Returns
With the Return integration, PULPO can register a return in Shopify and create a refund in Shopify for accepted customer returns.
Name the integration for Returns
Choose type Returns
Choose credentials for the data origin (PULPO WMS API)
Choose credentials for the data target (Shopify)
In the additional settings, decide whether you would like to allow:
Create a refund for the returned product (optional)
Create a refund for the shipping costs (optional)
Register a return in Shopify
Notify the customer about the received return
The return will be created in Shopify and will be registered as a Return in progress. It must be closed manually in Shopify without restocking the items. Restocking the items in Shopify will cause a double booking of received goods and a stock mismatch if the return events trigger stock updates in Shopify.
During the return process, warehouse staff can add notes in PULPO, which will be visible in Shopify.
Now we can proceed to the Sendcloud integration setup, or test everything once again before going live