When there's a customer return in PULPO, please follow the steps described below to make a return and accept the goods to the warehouse.
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1. Open the Returns tab in the App

2. Search the order by product, customer name, or order number
(In the sample, search by product T-Shirt 2, it returned 2 orders)

3. Select an order you would like to associate a return for.

4. Accept the products as normal incoming goods. Reason codes can be assigned to the returns.

5. After accepting all or some of the products and finishing the return process, the App will inform you that the products have been received, and the movement tasks have been created to move the returned products to the storage positions

6. In the frontend, you will find a new tab Returns in the corresponding sales order information. It contains the info about the products returned against this sales order.