Email Communication
General Support: For any questions or issues related to ongoing projects, collaborations, or general inquiries, you can reach us at:
Email: support@pulsenova.io
Billing and Finance: For any financial queries, including invoices, payments, or other billing issues, please contact:
Email: billing@pulsenova.io
Telephone: If you prefer to speak directly to a member of our team, you can call us during business hours:
Phone: +49 170 2413624
Creating Support Tickets via Intercom
To ensure that your concerns are addressed promptly, we recommend using our Intercom system on the website. You can either start a conversation with our support team or directly create a support ticket. Here’s how to do it:
Visit our Website:
Navigate to the Pulsenova website.
Access Intercom:
On the bottom right corner of the page, you will find the Intercom chat icon. Click on it to open the chat window.
Start a Conversation or Create a Support Ticket:
Start a Conversation: Enter your name and email address if prompted. Describe your issue or query in the chat window. This option allows for a real-time conversation with a support agent.
Create a Support Ticket: Choose the option to create a support ticket. Provide a detailed description of your issue or query. The more information you provide, the better we can assist you. This option is ideal for non-urgent issues that can be addressed in sequence.
Submit the Ticket:
Once you have described your issue or started a conversation, our support team will receive a notification and begin working on your request. You will receive updates via email or through the Intercom chat as our team progresses with your request.
Schedule a Meeting with us
For more complex issues or detailed discussions, you can schedule a meeting with us using Cal.com. Here’s how to do it:
Access the Meeting Link:
Choose a Time Slot:
Select an available time slot that suits your schedule.
Provide Details:
Fill in your details and a brief description of the topic you want to discuss. This helps us prepare for the meeting.
Confirm the Appointment:
You will receive a confirmation email with the meeting details and a link to join the meeting.
Business Hours
Our business hours are from Monday to Friday, 9:00 AM to 5:00 PM UTC +2. During these times, we are available to respond to your calls and support tickets. For any inquiries outside these hours, please leave a message via email or Intercom, and we will get back to you as soon as possible.
Follow-Up
After submitting a support ticket or sending an email, you will receive an acknowledgment of your request. Our team strives to respond to all inquiries within 24 hours during business days. For more complex issues, we may provide an estimated resolution time and keep you updated on the progress.