Remote Control on Demand (RCoD) enables Pulseway technicians to gain temporary remote desktop access to a computer without an agent installed, even if the user does not have Administrator-level permissions.

Remote Control on Demand session details are recorded in the Remote Control category of the Audit Log. Refer to Audit Log.

This feature supports the following operating systems on the technician’s computer and the target machine:

The technician’s computer must have the Remote Desktop Client application installed. Installers for supported devices are available via Onboarding > Downloads in Pulseway

NOTE When the Remote Control Client is used for the first time (whether RCoD or standard Remote Control), the client will automatically detect an available update. A message will appear stating that a new update is available and the update process has begun. The app will then update automatically, and the session will continue without interruption.

From the time a Remote Control session is established (both the end user and technician have connected), the default maximum duration for the session is 120 minutes.

You can change the maximum session duration time as follows:

Complete the following steps to create a Remote Control session to share with an end user:

Once the session is created, you can use the session menuto share the session link with the participant (or reshare the link, if already shared in step 3).

Click Copy Session Link to copy the URL to the clipboard of your local device so you can share it manually, or click Send Session Via Email and enter an email address for Pulseway to automatically send the link to.

NOTE You can revoke a created session before it is started by selecting Revoke Session from the session menu .

IMPORTANT If not started, the requested session expires after 10 minutes.

The end user on the target machine should enter the URL from the shared session link in their web browser (or click the link in their email to open the web page automatically). They will be prompted to download an executable file, which will be active for 10 minutes, to the default download location on their computer.

Upon execution of the file, the end user will be prompted to start the session with User access or with Elevated Privileges access for the technician.

NOTE Elevated privileges are not required but will allow the technician to use more Remote Control features (Ctrl+Alt+Delete, Block Input, Blackout screen & block input). If the user is not already logged in with an Administrator account, they will need to enter credentials to start with elevated privileges.

The RCoD agent is now started, and its status is visible from a system tray icon.

Once the end user has started a session, the technician can click Connect in Pulseway.

This will launch the Remote Desktop Client application and establish the session. Refer to Remote Control.

Once the end user has started a session, the technician can click Connect in Pulseway.

This will launch the Remote Desktop Client application and establish the session.

A list of created sessions from the last seven days is displayed in the Session History section of the Remote Control on Demand page.

Each session will display one of the following statuses:

For any assistance, please reach out to support@pulseway.com with the screenshot of the configuration, error, and test result.

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