This release includes new features, improvements, and fixes.

In our earlier Release 5.0.0, we introduced a brand new Service Desk Experience.

· The new ticketing interface is made default for all new users/tenants and on profiles that never switched over to the new view.

· Users can choose to change back to Legacy mode under My Settings > Preferences > Service Desk Experience > Legacy view.

You can now leverage your existing IT Glue Flexible Assets documentation to automate your billing process. Whether you want to include a service or application such as Microsoft 365, you can now automatically add items based on a license count. This integration will help you automate the process of updating these asset types and their values inside PSA. Find the detailed guide here.

Deliver Charges

The ability to Deliver a charge from the Ticket is available.

Show resolved tickets

· Show resolved tickets toggle is added for Tickets By Queue, Ticket by Issue Type, Ticket By Assignee, and Tickets By Priority Widgets.

· By default, resolved tickets are excluded from the widget graphs. Use the toggle to include resolved tickets.

Drill down option

· For Widgets Tickets By Queue and Tickets By Status drill-down feature will redirect users to the listing page to display only the items that match the filter.

Edit Widget

Edit functionality is available on the Ticket by Issue Types Widget.

Billing automation

Billing automation Action Types dropdowns are renamed. Find the detailed guide here.

Additional endpoints listed below are added to our V2 APIs. Find the API guide here.

· GET /v2/finance/invoices/{id}} is added. This endpoint returns one invoice object for the matching identifier (Id).

· GET /v2/finance/invoices/summary is added. This endpoint returns a list of all the invoices.

· POST /v2/finance/invoices/details is added. This endpoint returns an array list of Invoice Details.

· POST /v2/system/tenantlookup/{tableName} is added. This endpoint will accept one object of type lookup for the table name used.

· Inventory

· The serial number field is exposed to the UI. Navigate to:

o Inventory > Product availability > Product listing

o Service Desk > Tickets > Charges Tab > Add a product

o Projects > Charges Tab > Add a product

· Quickbooks Desktop: Filter by Class is added for Invoices on the QuickBooks Desktop connector.

· In CRM, the Opportunity created date is displayed in the Creation form, Columns view, and listing.