PSA Service Desk - 1 - Introduction

Service desk configuration, high-level overview of modules and dashboards, PSA

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How to assign tickets to the correct client

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How to add hardware assets into the PSA

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How to enable the client portal access for your customers

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1. How does the Pulseway service desk works

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2. How to set up your company into the Pulseway PSA

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3. How to configure the service desk into the Pulseway PSA before starting to use it.

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4. How to configure the HR module in the Pulseway PSA

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5. How to setup the CRM accounts and relevant contacts 1

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6. How to setup the CRM accounts and relevant contacts 2

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7. How to configure the RMM integration into the Pulseway PSA

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8. How to create and manage tickets into the Pulseway PSA service desk

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9. How to create the workflow to automate the work process for the service desk into the Pulseway PSA

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10. How to use the asset management module from the service desk into the Pulseway PSA

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