IMAP Configuration
This section covers the configuration details for the most common mail service providers. If you have any firewall restrictions, whitelist the IPs mentioned here before you begin the configuration.
Important! Its always recommended to test your configuration on the test connectivity tool. If the connections indicate a failure here it would evidently also fail when setting up with PSA.
O365
Incoming Mail Server: outlook.office365.com
Server Port Number: 993
EncryptionType: SSL
Username: [your mail address]
Password: [your mailbox password] or [App Specific Password]
Gmail
Incoming Mail Server: imap.gmail.com
Server Port Number: 993
EncryptionType: SSL
Username: [your Gmail address]
Password: [your Gmail password] or [App Specific Password]
Tip! Allow the account to be accessed by a 3rd party in Google
Depending on your google administrator settings you will have to turn on Less secure app access to allow the email account to be accessed by PSA. You will receive a client not authenticated error message in PSA if the authentication fails.
Exchange
Incoming Mail Server: In most cases, it is mail.<name of service>.com or IMAP.<name of service>.com
You can find your exchange server details on your web outlook (OWA). Navigate to Settings > Mail > POP and IMAP
Username: [your Exchange address]
Password: [your Exchange password] or [App Specific Password]
Security Protocol: SSL
MFA
For mailboxes with MFA enabled, you can make use of app passwords that can be generated from your service providers like Google, and Microsoft. When setting up the parser enter the app password in place of the mailbox password.
Contact your email provider for assistance with generating app passwords.
Shared Mailbox
PSA supports setting up shared mailboxes as your email parser. Specify the shared mailbox name in the username field. Ex: username@domain.com/sharedmailboxname.