This article will help to set up a new Custom Email template for Client Portal Users in PSA (this will override the system's email template).
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​1) Create an Email Template:
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Login to the PSA console, go to Admin>> Business Process>> Email Templates>> New Email Template>> select the Module as New Client Portal User and fill in the details.

2) Add the Template to the default settings:
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Go to Admin section > My Company > Company Settings > User Account > New Client Portal user Email Template > select the above Template from the drop-down.
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For any assistance, send an email to Support@pulseway.com