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Pulseway PSA Azure AD | Troubleshooting | Why do non-SSO users keep losing their security roles?
Pulseway PSA Azure AD | Troubleshooting | Why do non-SSO users keep losing their security roles?
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Written by Oliver Anthony
Updated over a year ago

Question


Non-SSO users in PSA who also have Azure AD guest accounts keep losing their security roles. Why?

Answer


This happens because users belong to multiple groups, and they have multiple mappings on PSA side. They should check the Mapping Priority Order to get the correct mapping applied. Otherwise, the security roles will be dropped.

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