New Features

Pulseway RMM Remote Control from PSA Ticket

The Remote Control button has been introduced to tickets in the New View under Affected Hardware. This enables the user to connect to Pulseway RMM on the Ticket page. After gaining access, the Remote Control dialog box will populate with the available hardware assets to connect. For more information on the remote control feature, see Accessing a hardware asset through remote control from PSA. For more information on Pulseway RMM-Pulseway PSA integration, see Pulseway RMM-Pulseway PSA Integration.

Batch Generation of Invoices

In Finance > Invoices, a Generate Invoices button has been introduced. This will generate invoices in batch. Clicking the button opens a dialog box which shows all invoices with "New" status. It shows 20 invoices per page. You can select the invoices in the page and generate them in batch, one page at a time. After successful generation of invoices, the generated invoices will show "Ready to Send" status. For more information, see Batch generation of invoices.

Enhancements

Change of Text under Special Features

The previous text under Admin > Security > Roles > Service Desk > Special Features "Restrict Based on Queue Access" has been changed to "Enable Ticket Visibility for Merged/Absorbed Tickets Based on Queue."

API v2

GET V2/admin/workflows/{workflowId}
- Gets workflow by ID
PUT /v2/system/customfields/data/{moduleId}/{entityId}/{customFieldId}
- Updates the custom field's data in PSA depending on the moduleId, entityId, and CustomFieldId

Fixes

My Templates	Fixed: When removing column "type," from Home > My Templates, an error 500 was shown.
API v2	Fixed: /v2/project/tasks/searchselect did not work when project number or name filters were passed alone. Account ID had to be used all the time.
Ticket	Fixed: Time entry was running automatically even after closing the ticket in PSA.
Quotes	Fixed: Total price in quotes were displayed incorrectly. Total price in quote listing was taking the value of the subtotal in the quote details.
Billing Automation	Fixed: The user had created an automation with a specific class type, but the automation was hitting multiple accounts without that class type. The filter was not working with the classes.
Invoice	Fixed: When generating invoices for sales orders, the purchase order populated multiple invoices while it should have ideally populated only the invoice related to the sales order that had the purchase order.