New Feature
Integrated Service Ticketing with Pulseway RMM
With Pulseway RMM's new ticketing module, Pulseway RMM has improved the ticketing process, as technicians can manage tickets within the same tool they will use to identify and fix the issue. With the Pulseway PSA-Pulseway RMM integration in place, a technician who uses Pulseway RMM can access ticketing from either the Pulseway RMM web application or the Pulseway RMM mobile application. Here, users can view, create, update and monitor the real-time status of tickets that are being resolved using any device of their choice. For more information, see https://www.pulseway.com/new.
Fixes
Project | Fixed: When a new note was added under Project > Tasks > Notes, the note date did not show the user's time zone. |
Ticket | Fixed: When attempting to add a related ticket, searching for a ticket with ticket number that contained an underscore failed to retrieve the relevant ticket. |
Ticket | Fixed: When two users simultaneously updated a required custom field of type data list in Ticket (New View), it was causing the ticket edit action to be blocked and a message which said, "Required custom fields must be filled out" was displayed in the ticket. |
Reports | Fixed: When a company switched the language from English to any other language, the Reports > Service Desk page was not opening. It used to display error 500. |