New Feature

Introduction of Webhooks

This feature enables real-time data integration, allowing for enhanced automation and improved workflow efficiency. For this initial launch, partners will have the ability to create automation around Service Desk triggers.

Ticket created
Ticket updated
Ticket deleted

The feature is applicable to both Legacy and New View. For more information, see PSA-webhooks integration.

Enhancement

Ticket Status Change - Note Type

Notes added when changing the status of a ticket from the right navigation will now be marked "internal" by default with an option to disable and make the note public.

Fixes

Sales Order	Fixed: After saving a sales order, user experienced an unexpected behavior where a random contact name was displayed when the sales order was saved without a contact.
Contract	Fixed: When user increased/decreased the units of a recurring service and changed the effective date, the last period was deleted.
Contract	Fixed: When user extended a yearly recurring services contract end date, the last billing period of the contract service total price was changed.
Teams Channels	Fixed: In New View, View (Teams Channels > Views) did not open if it was opened before and the breadcrumbs were not displayed correctly.