When placing an order with PURELEI that includes pre-order items, it’s important to understand how shipping is handled to set accurate expectations. All items in an order containing pre-order products will be shipped together. This means the entire order is dispatched only once all items, including the pre-order product, are available in stock.
We ship all products together to avoid additional shipping costs and unnecessary partial deliveries. This means:
Items that are available immediately will be held until the pre-ordered item is ready to ship.
As soon as all products are ready for shipment, you’ll receive a shipping confirmation email with a tracking link.Customers will receive a shipping confirmation email with tracking details as soon as their order is dispatched, ensuring you have the most up-to-date information on your delivery.
Estimated shipping dates can be found directly on the respective product pages.
Estimated shipping timelines for pre-order items may range from mid to late August or early September, depending on the product and its arrival at PURELEI’s warehouse.
If you prefer not to wait for the pre-ordered item, we recommend placing two separate orders — one for the in-stock items and one for the pre-order.
Delays may occur due to production, transportation, or other supply chain-related factors. PURELEI communicates expected timelines but cannot guarantee fixed dates for pre-order items.
If you have any further questions, our customer service team will be happy to help you at any time. Additionally, you can check the order status through your PURELEI account or look out for email notifications for updates.