Where is the PURELEI Store located?
Our store is centrally located in Cologne's city center at Ehrenstraße 18–26, 50672 Cologne.
What are the opening hours?
We’re open Monday to Friday from 11:00 AM to 7:30 PM, and Saturday from 10:00 AM to 7:30 PM.
Can I use any discount code in the store?
Yes, you can redeem any PURELEI discount code at the checkout in our store.
Which products are available at the PURELEI Store?
You’ll find a wide selection of our range in-store:
PURELEI Jewelry
PURELEI Apparel
PURELEI Jewelry Storage
Can I try on clothing in-store?
Yes, you can try on our clothing in the fitting rooms.
Can I return or exchange items in-store?
Items bought in-store can be returned or exchanged within 30 days with your receipt.
You will receive a physical or digital receipt at checkout.
Online purchases cannot be returned in-store. Please don’t mail back in-store purchases—return them in person to avoid delays.
Can I file a complaint in-store?
Complaints can only be accepted for items purchased in-store. Please bring your receipt. For all other complaints, please use our chatbot.
Can I subscribe to the Mahina Club in-store?
Yes, you can subscribe in-store. You will receive the current Mahina Club Set by mail.
Please note: you cannot pre-subscribe for a future month.
Managing your subscription must be done through your customer account or via the Kokua chatbot.
Will new collections be available in-store?
Yes, all new collections will be available in-store.
Will there be special in-store promotions?
Yes, we regularly offer rotating promotions and special deals in our store.
*The Mahina Club subscription is excluded from in-store returns. You may submit a written cancellation within 14 days of a new subscription.