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Write an engaging Pyn

Things to consider when creating new Pyns

Julianna Kapjian-Pitt avatar
Written by Julianna Kapjian-Pitt
Updated over a week ago

Where and how to start

The best place to start is with the highest impact messages. These are usually the first messages in a series. For example, the first pre-onboarding message or the first message a new manager receives.

💡When you sit down to write your first Pyn, ask yourself:

  1. Who is this Pyn for?

  2. Why would want to they read this message?

  3. What information do they need?

  4. What do you want them to do differently after reading your message?

  5. What action do you want them to take? What is the first step they should take?

A high-performing message will:

  • Provide context. Explain what information they will get in the future.

  • Be actionable. Clearly state the action they need to take.

  • Be timely. Provide the information they need at the moment they need it. Read more about this in Timing and Sending your Pyn.

  • Be personalized. Your message should be sent only to those who need it and with information specific to them. Read more about this in Personalizing your content and Targeting your content.

Title Tips

1. Helpful and direct title

The title and description of your message matter.

It doesn't need to be cute or clever, but if you want it to be read, it does need to be helpful. And the more actionable, the better! For example, “5 things to do on your first day” is more clear and actionable than “What to consider when you join a new company.”

For help on how to write a more helpful and direct message title, see below.

💡It won’t be possible for all messages to have a title in the "most preferred" style, but you should aim for your messages to be as action-focused and tailored as possible.

2. Provide context

Describe the purpose of your message in the message description

Your message description should clearly state the purpose of your message.

When possible, make your descriptions action-oriented.

This is how your message appears in Slack.

Message Tips

1. Create a clear and actionable message

If your message is the first in a series, let your employees know what they should expect. This helps them feel confident that they will get all the information they need at the right time.

Here is how your message might appear when being viewed on a mobile device.

Make it easy to take action

Tell your employees what they need to do and when they need to do it.

Make taking action easy by putting tips and tasks into the flow of work.

It can also be helpful to provide a brief explanation about why the tasks are important, especially if your goal is to change your employee's behavior.

When possible, encourage your employees to take action by letting them know what others are doing.

For example, encourage new managers to sign up for manager training by saying, "The majority of new managers have signed up for our new manager training and found it helpful."

Provide resources that help them take the first step

If you can, provide template documents, resources, sample conversation scripts, Do's and Don'ts, etc., that show "what good looks like" and helps them feel prepared to take the first step.

Do's and Don'ts of writing engaging content

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