To create a better employee experience, Pyns are sent within the appropriate time zone for the recipient.
The following steps are taken to determine a recipient's time zone.
1 - Retrieve a recipient's time zone from your HRIS
Some HRIS's have standard time zone fields. If your HRIS has this field, Pyn pulls that data and uses it to time and send messages.
For instructions on how to create a CSV upload including time zones, see this article.
2 - Predict the recipient's time zone based on their location in your HRIS
If your HRIS does not have a standard time zone field, Pyn will predict the recipient's time zone based on their city, state, or country as available in your HRIS.
How it works:
City check: First, Pyn tries to match the recipient's city in your HRIS to a city in Pyn's time zone database.
State and country check: If there is no match (or that data is not available for the recipient in your HRIS), Pyn checks for a state and country match. If there are multiple time zones within a state, the time zone with the biggest population is selected.
Country check: If there is no city or state match (or that data is not available for the recipient in your HRIS), Pyn will check for a country match. Pyn will create a time zone match based on country only if the country has one time zone.
3 - Use the default time zone for an organization
If Pyn cannot determine a recipient's time zone based on the above, messages will be sent based on the default time zone for the organization.