What is the employee journey?
An employee journey refers to the various experiences that an employee goes through during their tenure with an organization, from the initial point of contact through to their eventual departure. It involves understanding the employee's experiences, perceptions, and interactions with the organization, its culture, and its systems.
The employee journey takes the traditional employee lifecycle of attract, recruit, onboard, retain, develop, depart and builds on it to include moments that matter that may not fit into a perfectly linear model like the lifecycle.
When thinking about the employee journey, it's important to focus on the individual and the experiences they may face at any point in their experience to help you map out a holistic journey.
What is an Employee Journey Designer?
The Employee Journey Designer is a tool used by companies to visually map out and represent the various touchpoints and experiences an employee has during their tenure with the organization. It represents the employee's journey from the pre-hiring stage to the exit stage, including the candidate experience, onboarding, training, engagement, performance evaluations, promotions, life events, company-wide comms, and off-boarding.
It can include an employee's emotional state, career development touchpoints, meaningful moments within the organization, sharing tools and resources available to the employee, and the outcomes and results achieved by the employee.
The purpose of an employee journey map is to help organizations better understand their employees' experiences and identify opportunities for improvement. By mapping out the various stages of the employee journey, companies can identify pain points and areas where the employee experience can be improved.
Overall, an Employee Journey Designer can be a powerful tool for organizations looking to improve retention employee engagement, support and develop managers, increase employee engagement, and focus on wellbeing by providing a better understanding of the employee experience and identifying opportunities for improvement.
Learn more about how we build our maps!