We try and ensure compatibility with all streaming services and devices, although sometimes there can be some issues.

Here are some general tips:

  1. If the service in question is Netflix, Hulu, BBC iPlayer or Amazon Prime, please see our streaming guide.

  2. If you are having trouble loading content, you may want to try selecting another server. To find out how to select a manual server please read the article - ‘How to manually select a server?’

Other tips:

  1. Close the app

  2. Restart the device

  3. If you're using a PC or Mac, clear your cache. Looking for a guide, check this - http://www.refreshyourcache.com/en/home/

  4. If you're using a mobile device, try temporarily disabling 4G (Mobile Data) or location services

If you’re still have trouble, please reach out to one of the team at support@pyramidwifi.com or pop us a message on live chat.

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