Tips & Troubleshooting

The best place to look for tips or if you're having an issue...

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22 articles in this collection
Written by Agron and Chris
Troubleshooting

I can't load Pyramid Setup (pyramidsetup.com)

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Written by Agron
Updated over a week ago

How to fix Pyramid is offline (Connected, no internet)?

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Written by Agron
Updated over a week ago

Can't connect to Pyramid in WiFi Settings

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Written by Agron
Updated over a week ago

How to fix being stuck on 'Waiting for you to Reconnect...'?

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Written by Agron
Updated over a week ago

Why I can't see my WiFi Network in the dropdown?

If your SSID network name is not appearing in Pair Pyramid to WiFi.
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Written by Agron
Updated over a week ago

How do I stop ‘VPN / proxy detected’ error?

Streaming service recognising you're connected to a VPN?
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Written by Agron
Updated over a week ago

How do I stop Pyramid from disconnecting frequently?

What to do if your connection drops on a regular basis.
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Written by Agron
Updated over a week ago

Issue streaming IPTV?

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Written by Chris
Updated over a week ago

How to connect Pyramid with my Setup Mag box or IPTV.

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Written by Chris
Updated over a week ago

How to fix an IP Conflict? (192.168.8.1)

If your router and Pyramid share the same LAN IP (e.g 192.168.8.1) they won't play nicely together. Here's how to fix...
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Written by Agron
Updated over a week ago

How do I fix a VPN error on a streaming service?

Having trouble connecting on a certain device with Netflix, Hulu, iPlayer or another streaming service? Check this...
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Written by Agron
Updated over a week ago

How do I solve slow speeds?

Learn how to improve connection speed.
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Written by Chris
Updated over a week ago

Reset Password

Here's how to reset your account, device or WiFi password
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Written by Agron
Updated over a week ago

Can't connect to a server

Having trouble connecting to one of our server locations, this can help...
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Written by Agron
Updated over a week ago

How do I factory reset Pyramid?

Want to start fresh? Here's how:
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Written by Agron
Updated over a week ago

I'm connected to Pyramid but have no internet connection

Connected in WiFi Settings but have no internet connection? Here's how to fix it!
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Written by Chris
Updated over a week ago

Can't connect to Pyramid in WiFi / Network Settings

Having issues finding Pyramid in the your available WiFi networks? Here's how to fix that...
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Written by Agron
Updated over a week ago