Tips & Troubleshooting

Does it work with IPTV, Netflix, iPlayer and other streaming services?

Written by Agron
Updated over a week ago

How do I know which server is best?

Tip for finding the best performing server...

Written by Agron
Updated over a week ago

How do I stop Pyramid disconnecting in WiFi Settings?

Here's how to make Pyramid your default WiFi Network so it doesn't hop back on to your home network...

Written by Agron
Updated over a week ago

Are there less expensive plans available?

Learn how to save money by upgrading to an annual plan.

Written by Agron
Updated over a week ago

Can I connect to a 5G (5Ghz) network?

Written by Agron
Updated over a week ago

I can't load Pyramid Setup

Written by Agron
Updated over a week ago

How to fix Pyramid is offline (Connected, no internet)?

Written by Agron
Updated over a week ago

Can't connect to Pyramid in WiFi Settings

Written by Agron
Updated over a week ago

How to fix being stuck on 'Waiting for you to Reconnect...'?

Written by Agron
Updated over a week ago

Why I can't see my WiFi Network in the dropdown?

If your SSID network name is not appearing in Pair Pyramid to WiFi.

Written by Agron
Updated over a week ago

How do I stop ‘VPN / proxy detected’ error?

Streaming service recognising you're connected to a VPN?

Written by Agron
Updated over a week ago

How do I stop Pyramid from disconnecting frequently?

What to do if your connection drops on a regular basis.

Written by Agron
Updated over a week ago

Issue streaming IPTV?

Written by Agron
Updated over a week ago

How to connect Pyramid with my Setup Mag box or IPTV.

Written by Agron
Updated over a week ago

How to fix an IP Conflict? (192.168.8.1)

If your router and Pyramid share the same LAN IP (e.g 192.168.8.1) they won't play nicely together. Here's how to fix...

Written by Agron
Updated over a week ago

How do I fix a VPN error on a streaming service?

Having trouble connecting on a certain device with Netflix, Hulu, iPlayer or another streaming service? Check this...

Written by Agron
Updated over a week ago

How do I solve slow speeds?

Learn how to improve connection speed.

Written by Agron
Updated over a week ago

Reset Password

Here's how to reset your account, device or WiFi password

Written by Agron
Updated over a week ago

Can't connect to a server

Having trouble connecting to one of our server locations, this can help...

Written by Agron
Updated over a week ago

How do I factory reset Pyramid?

Want to start fresh? Here's how:

Written by Agron
Updated over a week ago

I'm connected to Pyramid but have no internet connection

Connected in WiFi Settings but have no internet connection? Here's how to fix it!

Written by Agron
Updated over a week ago

Can't connect to Pyramid in WiFi / Network Settings

Having issues finding Pyramid in the your available WiFi networks? Here's how to fix that...

Written by Agron
Updated over a week ago