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Tips & Troubleshooting
Tips & Troubleshooting
The best place to look for tips or if you're having an issue...
22 articles in this collection
Written by
Agron
Does it work with IPTV, Netflix, iPlayer and other streaming services?
Written by
Agron
Updated over a week ago
Tips
How do I know which server is best?
Tip for finding the best performing server...
Written by
Agron
Updated over a week ago
How do I stop Pyramid disconnecting in WiFi Settings?
Here's how to make Pyramid your default WiFi Network so it doesn't hop back on to your home network...
Written by
Agron
Updated over a week ago
Are there less expensive plans available?
Learn how to save money by upgrading to an annual plan.
Written by
Agron
Updated over a week ago
Can I connect to a 5G (5Ghz) network?
Written by
Agron
Updated over a week ago
Troubleshooting
I can't load Pyramid Setup (pyramidsetup.com)
Written by
Agron
Updated over a week ago
How to fix Pyramid is offline (Connected, no internet)?
Written by
Agron
Updated over a week ago
Can't connect to Pyramid in WiFi Settings
Written by
Agron
Updated over a week ago
How to fix being stuck on 'Waiting for you to Reconnect...'?
Written by
Agron
Updated over a week ago
Why I can't see my WiFi Network in the dropdown?
If your SSID network name is not appearing in Pair Pyramid to WiFi.
Written by
Agron
Updated over a week ago
How do I stop ‘VPN / proxy detected’ error?
Streaming service recognising you're connected to a VPN?
Written by
Agron
Updated over a week ago
How do I stop Pyramid from disconnecting frequently?
What to do if your connection drops on a regular basis.
Written by
Agron
Updated over a week ago
Issue streaming IPTV?
Written by
Agron
Updated over a week ago
How to connect Pyramid with my Setup Mag box or IPTV.
Written by
Agron
Updated over a week ago
How to fix an IP Conflict? (192.168.8.1)
If your router and Pyramid share the same LAN IP (e.g 192.168.8.1) they won't play nicely together. Here's how to fix...
Written by
Agron
Updated over a week ago
How do I fix a VPN error on a streaming service?
Having trouble connecting on a certain device with Netflix, Hulu, iPlayer or another streaming service? Check this...
Written by
Agron
Updated over a week ago
How do I solve slow speeds?
Learn how to improve connection speed.
Written by
Agron
Updated over a week ago
Reset Password
Here's how to reset your account, device or WiFi password
Written by
Agron
Updated over a week ago
Can't connect to a server
Having trouble connecting to one of our server locations, this can help...
Written by
Agron
Updated over a week ago
How do I factory reset Pyramid?
Want to start fresh? Here's how:
Written by
Agron
Updated over a week ago
I'm connected to Pyramid but have no internet connection
Connected in WiFi Settings but have no internet connection? Here's how to fix it!
Written by
Agron
Updated over a week ago
Can't connect to Pyramid in WiFi / Network Settings
Having issues finding Pyramid in the your available WiFi networks? Here's how to fix that...
Written by
Agron
Updated over a week ago