Skip to main content
All CollectionsPyramid V1 - Help & Support for Pyramid 1st GenerationTips & TroubleshootingTroubleshooting
How do I solve slow speeds? [v1]
How do I solve slow speeds? [v1]

Learn how to improve connection speed.

Agron avatar
Written by Agron
Updated over 10 months ago

This support article is for Pyramid V1. If you are using Pyramid Pi, click here for support

Using Pyramid v1? - Get 20x faster VPN speeds with our new model Pyramid Pi (available here)

When connected to Pyramid you should expect speeds typically between 15mbps to 35mbps. This should be able to support HD streaming speeds on a good connection -so if you're still having issues, please read on for some tips:

  1. For a more stable connection, connect Pyramid via Wifi rather than an ethernet cable.

  2. Connect to a server that’s closest to your location. For example, if you're in the UK, select the UK server.

  3. We always recommend keeping Pyramid at least two feet away from your home router and any other electrical devices - this helps avoid WiFi interference, which can affect your signal and your speeds.

If you have any issues, please reach out to us at support@pyramidwifi.com or pop us a message 😃

Did this answer your question?