If your connection is dropping when connected to Pyramid, first try sliding the switch on the side of the Pyramid box to see if this fixes your connection. If you're still having issues, please read on for some tips:

  1. Please make sure parental or firewall controls are turned on, and automatic updates are turned off too as that may cause temporary drops in connection.

  2. For a more stable connection, connect Pyramid via Wifi rather than an ethernet cable.

  3. Keep Pyramid at least two feet away from your home router and any other electrical devices - this helps avoid WiFi interference, which can affect your signal.

If the tips don't sort out the issue, then please drop us a message.

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If you have any issues, please reach out to us at support@pyramidwifi.com or pop us a message 😃

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