All Collections
Tips & Troubleshooting
How to fix an IP Conflict? (
How to fix an IP Conflict? (

If your router and Pyramid share the same LAN IP (e.g they won't play nicely together. Here's how to fix...

Agron avatar
Written by Agron
Updated over a week ago

If you have an IP clash (i.e your other router, such as Huawei/Movistar, and Pyramid both use the same LAN IP address - - then one of them has to change so you can access settings on either device.

Change LAN IP on your Router (Recommended)

Tip: Changing the LAN IP on Pyramid can cause issues accessing the Pyramid app or Pyramid Setup meaning you can only change settings via the updated IP e.g that's why we recommend updating your other router instead.

To do this:

  1. Connect to broadband router (Huawei, Movistar etc) then open your browser and visit, once you login, you can change the LAN IP address to so that it no longer conflicts with Pyramid.

Your router manufacturers manual/user guide should continue more guidance on how to do this as each router is different.

Change LAN IP on Pyramid (Not Recommended)

If you're struggling to manage it on your other router, it is possible to change it on Pyramid. Here's how:

  1. Visit when connected to Pyramid

  2. If instead of Pyramid your browser loads your other routers admin panel, turn the other router off until this process is complete

  3. Once logged in, tap on 'Menu' (☰) then 'More Settings' then 'LAN IP'

  4. Update the LAN IP, we'd recommend as it is similar and memorable and will avoid a conflict.

  5. Once you hit 'Apply' your connection may become unstable or disconnect for a few moments. After 30 seconds, reconnect and you should be all set!

Need any help - pop us a message by tapping the chat button at the bottom right of this page or emailing

Did this answer your question?