How do I stop ‘VPN / proxy detected’ error?

Streaming service recognising you're connected to a VPN?

Agron avatar
Written by Agron
Updated over a week ago

If you are experiencing a VPN Error or 'Proxy Error' on a streaming service or website, there a few tips on how to fix this.

  • Make sure you are connected to the correct VPN region (i.e BBC iPlayer would be a UK Server)

  • Try another server, try another available server to see if it fixes (for example, if you are using United Kingdom, try the London or Manchester server - you may also want to try and force close the app on your device to make sure it refreshes)

Still having issues?

  1. If using a browser, such as Chrome or Safari, you can clear your cache (learn how)

  2. Force close the streaming app (see how for iPhone / Android)

  3. Restart your device

  4. If on mobile, try disabling 4G or Location Services in case your device is sharing your physical location.

Need some help? The quickest way is to tap Settings > Help & Feedback > Message Support from within the Pyramid app. Haven't got the latest app? Get it here.

Or, you can reach out on Whatsapp, tap the chat button (bottom right of this page) or email - we'll be happy to solve any issues or questions.

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