When you receive a collaborator request from our team in your Shopify store, Shopify will ask you to assign a role before approving access. This is normal and is part of Shopify’s updated permissions system that helps you control who can do what in your store.
What is a Role?
A role in Shopify is a collection of permissions you can apply to staff or collaborator accounts. Roles make it easier to manage access - for example, you can create a role that allows collaborators to edit products but not access billing.
Why am I seeing this prompt?
Shopify now requires all collaborator and staff accounts to be tied to a role. Depending on your store setup, you may see different options:
If you’ve never created a role before: Shopify will prompt you to create one the first time you approve a collaborator request.
If you already have roles set up: You’ll simply be asked to select an existing role.
For all new stores: Every collaborator request must be tied to a role - either new or existing.
In short: all merchants will see this step, but the flow depends on whether you already have roles configured.
What should I do when I see this screen?
Click “Assign role.”
This opens a list of available roles.Choose an existing role
If your store already has roles, select the one that makes sense for collaborator access (for example, App Support or Developer).
OR
Create a new role
If no roles exist yet, Shopify will prompt you to make one.
Give it a clear name, such as Staytuned Support.
Select the permissions listed in the collaborator request (e.g., Products, Themes, Apps).
Save and confirm.
Once the role is assigned, the collaborator's request will be approved, and the account will become active.
Tips
You can edit or delete roles later in Settings > Users and permissions.
Always assign the minimum permissions needed - our collaborator request will show exactly what we require.
You can reuse the same role for future collaborator requests.