This article shows you how to open a support ticket from your QuantVPS dashboard, and what to include so we can resolve your issue as quickly as possible.
In your dashboard, go to Support > Open Support Ticket. You can also use the live chat in your dashboard, and email support is available too.
Step #1: Open Support in Your Dashboard
Log in to your QuantVPS dashboard and go to Support > Open Support Ticket.
Prefer live chat? Click the chat bubble icon in the bottom-right corner of the screen.
Step #2: Provide Details
Type your message explaining what you need help with.
For fastest resolution, please include:
The issue you're experiencing
Which VPS or service it applies to
Platform/software involved (e.g., NinjaTrader, Tradovate, etc.)
Screenshots or error messages (if applicable)
The more detail you provide up front, the faster we can resolve it.
Step #3: Ask the Chatbot to Escalate
If you're using live chat and you'd like a human agent to take over from the chatbot, simply type any of the following in the chat:
human
escalate
create ticket
The system will automatically open a support or billing ticket directly inside the chat.
Once the ticket form appears:
Fill out all relevant details
Submit the ticket
Our support team will then review and respond.
Quick Summary
Go to Support > Open Support Ticket in your dashboard, or open the chat (bottom-right)
Describe your issue with details
In live chat, type "human" or "escalate" if needed
Complete and submit the ticket
Need Assistance?
Our support team is available 24/7. If you have any questions or run into issues, open a support ticket from your QuantVPS dashboard and we'll get back to you as quickly as possible.