This article shows you how to open a support ticket from your QuantVPS dashboard using the in-dashboard live chat, and what to include so we can resolve your issue as quickly as possible.
All QuantVPS support is handled exclusively through this live chat system, which authenticates your request and gives our team full access to your VPS and billing details for fast, accurate help.
Step #1: Open the Support Messenger
Log in to your QuantVPS dashboard and click the chat bubble icon in the bottom-right corner of the screen.
Once opened, you are already in the correct place to receive support.
Step #2: Provide Details
Type your message explaining what you need help with.
For fastest resolution, please include:
The issue you're experiencing
Which VPS or service it applies to
Platform/software involved (e.g., NinjaTrader, Tradovate, etc.)
Screenshots or error messages (if applicable)
The more detail you provide up front, the faster we can resolve it.
Step #3: Ask the Chatbot to Escalate
If the chatbot is responding and you'd like a human agent to take over, simply type any of the following in the chat:
human
escalate
create ticket
The system will automatically open a support or billing ticket directly inside the chat.
Once the ticket form appears:
Fill out all relevant details
Submit the ticket
Our support team will then review and respond.
Quick Summary
Open the chat (bottom-right of your dashboard)
Describe your issue with details
Type "human" or "escalate" if needed
Complete and submit the ticket
Need Assistance?
Our support team is available 24/7. If you have any questions or run into issues, open a support ticket from your QuantVPS dashboard and we'll get back to you as quickly as possible.