Important: How QuantVPS Support Works
All QuantVPS support is handled exclusively through the in-dashboard live chat ticketing system shown in this article.
This ensures every request is:
Authenticated to your account
Linked to the correct VPS and billing details
Reviewed with full access to diagnostics and configuration
This allows our team to troubleshoot quickly, accurately, and securely.
Step 1) Open the Support Messenger
Log in to your QuantVPS dashboard and click the chat bubble icon in the bottom-right corner of the screen.
Once opened, you are already in the correct place to receive support.
This opens the support messenger, you are now already in the correct place.
Step 2) Provide Details
Type your message explaining what you need help with.
For fastest resolution, please include:
The issue you’re experiencing
Which VPS or service it applies to
Platform/software involved (e.g., NinjaTrader, Tradovate, etc.)
Screenshots or error messages (if applicable)
The more detail you provide up front, the faster we can resolve it.
Step 3) Ask the Chatbot to Escalate
If the chatbot is responding and you’d like a human agent to take over, simply type any of the following in the chat:
human
escalate
create ticket
The system will automatically open a support or billing ticket directly inside the chat.
Once the ticket form appears:
Fill out all relevant details
Submit the ticket
Our support team will then review and respond.
Quick Summary
Open the chat (bottom-right of your dashboard)
Describe your issue with details
Type “human” or “escalate” if needed
Complete and submit the ticket