On the Deals page in QuotaPath, you'll see a column on the Deals table titled 'Approved.' This is where an Admin can approve commissions for all members. If this workflow is turned on in your Workspace, which it is by default, this means that it's required for you to approve earnings for Closed/Won deals before they are eligible to be paid out. Once approved, they will show up in the 'Unresolved' tab in Payouts.
Approving deals can only be done by an Admin. Any Admin or multiple Admins can approve deals for your Workspace. Managers would only be able to approve earnings if you made them an Admin.
Approving commissions can be done one at a time, or you can bulk select all records and approve in one go.
To approve earnings, our recommended workflow is to view members one by one. You can do this by using the 'Owners' filter and selecting each member one at a time. You'll be able to look at a rep's deals, earnings, and select all records in the current view to approve all at once.
Once approved, you'll see that the 'Approved' column matches the 'Earnings' column amount. By approving earnings, you're capturing how much earnings were approved at a point in time.
If earnings were to change, and is different from what was approved, you'll see the amount difference in the 'Discrepancy' column. This can happen when an earnings amount is updated in your CRM. Data syncs happen in real-time, so you'll be able to see the new earnings amount reflected in QuotaPath almost instantaneously. You'll see that what you approved previously now has a discrepancy amount.
When you have a discrepancy, there are a few things you can do.
Re-approve the earnings: Click the three dot menu option on a specific deal, and choose 'Approve earnings.'
Override the earnings: This is if you want to make a manual adjustment to the commission. You are not adjusting the deal, changing the deal amount, or the quota credit. Earnings override is a great option if you are only looking to change the earnings amount. Simply enter in the new commission and leave a note to provide transparency to reps so that they know there was an override.
Once everything is approved, any discrepancies will be removed.
Another thing to note is that changes in earnings can also impact earnings on other deals. This could be an effect of a rep reaching attainment on an accelerator or other bonus that triggers a change on another deal. Tracking these types of changes can be a pain point when deals are changing in your CRM. QuotaPath tracks these changes to deals and commissions dynamically, making it easy for you to have a clear record when commissions change.
By default, Approval workflows are turned on in your Workspace. If you'd like to turn off Approval workflows, you can do so in 'Preferences' under 'Settings.'