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When do I get my new device at renewal?

Customer team avatar
Written by Customer team
Updated over 2 months ago

When renewal time comes around, we’ll email you and send all your information through the RAC Black Box app. This will include the documents you need to check through. Just review your renewal quote, then tap to renew.

As well as all the usual factors that go into a renewal price, we also take your year’s driving into account – so your renewal is truly personalised.

Remember: we don’t auto-renew your policy, so make sure you renew in the RAC Black Box app to stay covered.

If you have a stick-on device

Once your policy has renewed, we’ll post you a new stick-on device along with instructions for pairing it with your phone and recycling the old device.

If you have a plug-in device, you won’t need to do anything unless you change vehicles.


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