If you're a monthly payer and trying to make a payment, you can make a payment in the PremFina payments portal to bring your agreement up to date.
Please check the SMS, email or letter from PremFina for your payment deadline to avoid cancellation.
Before making a payment online, the portal will let you know if PremFina are already reattempting your Direct Debit to help you avoid paying twice. If you've forgotten your agreement number, just click on, "Find my agreement number" in the PremFina portal and enter your details there.