There are a few reasons your monthly payment might not come out, such as insufficient funds, date discrepancies, or all payments are complete. You can always get in touch with PremFina directly to sort out any payment issues.
You didn't have enough funds
If PremFina attempt to take a payment and can't because there's not enough money in your account, they'll be in touch. You can also make a payment in their payments portal.
If a payment attempt fails, it may take a day or two to retry. Just make sure you have sufficient funds in your account when this is reattempted.
Email PremFina at customers@premfina.com
Start a chat on the PremFina website at premfina.com
Access your account in the PremFina payment portal at payment.premfina.com
You can also contact PremFina to update your bank details, change your payment date, or confirm your payment date.
Policy Renewal Timing
If your policy has recently renewed, the first payment for the new term is usually taken within 10 days of the renewal date. Check your PremFina schedule for the exact date.
Payment Schedule Adjustments
Payments may be scheduled for specific dates, such as the 31st of the month. If a month has fewer days, the payment may be taken on the last available date (e.g., the 30th).
You've finished your payments
Check your payment schedule from PremFina for the exact dates of your payments.
If it's a new policy, the upfront deposit you paid when setting up the policy covers the last month, so no payment is taken during the final month of your policy.