The Radius Client App keeps you connected to your clients and ensures they stay engaged throughout their buying or selling journey. Here’s how notifications and interactions work between you and your clients inside the app.
How Clients Interact with Agents via the Client App
📌 Homepage Interactions
Navigate and view their agent's profile
Start an in-app chat with their agent
Call their agent directly from the app
💬 In-App Messaging
Clients can initiate private 1:1 chats with their assigned agent.
Clients can initiate chats specifically about properties
Search board-specific chats for context-based conversations
Clients can type “@Mel” to interact with the AI assistant for property or neighborhood questions.
⚠️ Note: Only clients can initiate property or search board-specific chats. Agents cannot start them from the Office app.
🏘️ Recommended Properties Interactions
Clients can mark properties as favorites
Clients can mark properties as "Not quite right," including a reason for rejection, which enhances future AI recommendations.
How Agents Interact with Clients via the Client App
Your agent dashboard syncs with your clients' mobile app experience to create seamless communication. Here's how you can engage with clients:
🏘️ Share Properties
Send curated listings based on their preferences.
Highlight features with personalized notes.
💬 In-App Messaging
Message clients directly through the app.
Keep all communication in one place for easy reference.
📅 Schedule Showings & Tours
Coordinate appointments that instantly sync to the client's app.
Clients receive confirmations and reminders automatically.
📌 Share Updates & Milestones
Notify clients when offers are submitted or accepted.
Share next steps in the buying/selling process.
Notifications
Notifications for Clients
Clients using the Radius Client app will receive real-time notifications to keep them updated and involved. Notifications include:
New Property Matches based on their saved search criteria
When the agent adds or modifies a search
New chat responses from the agent
Agent assignment or reassignment notifications
Tour Confirmations and updates
Offer Status Changes
Shared Notes, Updates, or Comments from you
Reminders for Key Dates (e.g., showings, deadlines)
💡 Push notifications help ensure that clients never miss an important step or update.
Notifications for Agents
Agents can track client engagement from their Office mobile app dashboard.
Agents can see:
Which properties clients have viewed, saved, or shared
When they last opened the app
Their interaction history to better tailor follow-ups
Agents receive notifications for key client actions:
Client favoriting or rejecting properties
Detailed property view by client
Client signing a document
Receiving new messages from clients
Notifications for Team Leads and Associate Team Members
Team Leads get notifications for:
Significant actions by team members (e.g., deal closed, contract signed, offer accepted)
New listings by team members
Team Members get notifications for:
Listings or offers added or modified by the team lead on their behalf
Managing Notifications
Clients can manage their notification preferences from within the app:
Go to Settings > Notifications
Enable or disable push alerts for different activity types