Mel Chat is your central communication hub for connecting with clients, team members, and other Radius agents—all while leveraging AI assistance to work smarter and faster. From instant messaging to AI-powered property insights, Mel Chat keeps your conversations organized and efficient.
Key Benefits
Unified Communication: Message clients, team members, and agents all from one place
AI-Powered Assistance: Get instant help with property searches, CMAs, compliance questions, and more
Intelligent Organization: Conversations automatically organized by client and property thread
Multi-Language Support: Mel automatically adapts to client language preferences
Real-Time Collaboration: Jump into client conversations or let Mel handle routine inquiries
Group Messaging: Create group chats with multiple team members
Document Analysis: Upload documents and photos for Mel to interpret and analyze
Always Available: Communicate 24/7 with clients through the Client App integration
Accessing Mel Chat
To open Mel Chat:
Navigate to the Messenger icon in your left sidebar (the third icon)
Click "New Chat" to start a new conversation
Select who you want to message: clients, team members, or other Radius agents
Starting Client Conversations
Prerequisites for Messaging Clients
Before you can message a client through Mel Chat:
The client must have accepted their Client App invitation
The client must have set up their account and downloaded the app
Understanding Client Status Labels
When viewing your Client List, you'll see helpful status indicators:
"Invite Sent" (with date): The client has been invited but hasn't set up their account yet
"Consumer App Installed": The client has successfully downloaded and set up the app
How to Start a Client Conversation
Click "New Chat"
View your Client List
Select the client you want to message
Click the purple "Start a Conversation" button
Pro Tip: Only clients who have installed the Consumer App will be able to receive and respond to your messages.
Messaging Team Members and Agents
Start a One-on-One Conversation
Message individual team members the same way you message clients:
Click "New Chat"
Select the team member's name
Click "Start a Conversation"
Create a Group Chat
Need to communicate with multiple team members at once?
Click "New Group"
Select all team members you want to include
Click "Create a Group"
Start your group conversation
Message Other Radius Agents
Connect with agents across the entire Radius network:
Click "New Chat"
Navigate to the Agents tab
Select the agent's name
Start your conversation
Organizing Your Conversations
Mel Chat intelligently organizes all your conversations for easy access.
Conversation Filters
Use the filter options to quickly find what you need:
All: View every conversation in one place (default view)
Unread: See only messages that need your attention
Clients: Filter for all client conversations
Team: View internal team chats only
Agents: See conversations with other Radius agents
Pro Tip: Use the Unread filter at the start of each day to ensure you don't miss any important messages.
Chat with Mel: Your AI Assistant
One of Mel Chat's most powerful features is direct access to your AI assistant, Mel.
How to Access Chat with Mel
Click "Chat with Mel" in your messenger
Type your question or request
Mel responds immediately with helpful information
What Mel Can Help You With
Mel is trained to assist with a wide range of real estate tasks:
Property & Market Intelligence:
Property searches and insights
Comparative Market Analysis (CMA) generation
Listings and market data
Property valuations
Client Management:
Client information lookups
Communication suggestions
Follow-up reminders
Client preference tracking
Transaction Support:
Offer preparation and analysis
Transaction coordination
Document interpretation
Compliance guidance
Schedule & Calendar:
Appointment scheduling
Showing coordination
Reminder management
Calendar integration
Mortgage & Financial:
Mortgage calculation assistance
Pre-approval guidance
Financial analysis support
Loan product information
Legal & Compliance:
Contract questions
Disclosure requirements
Fair housing guidance
State and local regulation information
Using Mel's Advanced Features
Upload and Analyze Documents
Click the paperclip icon to:
Search for properties
Upload documents for Mel to interpret
Analyze property photos
Share files with context
Example uses:
Upload a contract for Mel to summarize key terms
Share property photos for Mel to identify features or issues
Attach inspection reports for quick analysis
Mel's Organization System
Client-Based Thread Organization
Mel automatically organizes conversations for maximum clarity:
Left Sidebar Structure:
Conversations are grouped by client
Each client has multiple threads
Each thread focuses on a specific property
Benefits:
Never lose track of property-specific discussions
Easily reference past conversations about a particular listing
Keep buyer searches separate and organized
Maintain clear communication history
Monitoring Client-Mel Conversations
See what your clients are discussing with Mel:
Click into a client in your left sidebar
View all conversation threads for that client
Read messages between the client and Mel
Jump into any conversation to add your personal input
What you'll see:
Questions clients ask Mel through the Client App
Property recommendations Mel shares
CMAs Mel generates for clients
Showing schedules and coordination
Multi-Language Support
Mel automatically adapts to client preferences:
Language Detection: Mel recognizes the client's preferred language
Automatic Translation: Responses are delivered in the client's language
Seamless Communication: No manual translation needed
Example: If a client messages in Spanish, Mel automatically responds in Spanish and continues the conversation in that language.
Auto-Generated Content
Mel proactively creates helpful content for your clients:
CMA Presentations: Automatically generated market analysis reports
Property Summaries: Detailed breakdowns of listing features
Neighborhood Insights: Local market trends and data
Comparative Data: Side-by-side property comparisons
Taking Control: Turning Off Mel
Sometimes you want to handle a conversation personally without AI assistance.
How to Disable Mel for a Conversation
Open the conversation you want to manage yourself
Locate the Mel toggle switch
Toggle Mel off
Take over the conversation directly
When to turn Mel off:
Sensitive or complex negotiations
Personal relationship building
Situations requiring your specific expertise
Client requests for direct agent communication
When to keep Mel on:
Routine property searches
After-hours client inquiries
Basic information requests
Schedule coordination
Pro Tip: You can toggle Mel on and off at any time during a conversation. She'll seamlessly resume where she left off when re-enabled.
Best Practices
Maximize Client Engagement
Encourage clients to download the Client App for instant communication
Check Unread messages daily to stay responsive
Review client-Mel conversations regularly to understand client needs
Jump into conversations to add personal touches at key moments
Leverage Mel Effectively
Use Chat with Mel for quick answers instead of searching manually
Upload documents to Mel for faster interpretation
Let Mel handle routine inquiries while you focus on high-value activities
Ask Mel to generate CMAs and property reports to save time
Stay Organized
Use conversation filters to prioritize your day
Review property-specific threads before client meetings
Keep group chats focused on specific topics or projects
Archive or mute conversations that are no longer active
Maintain Professionalism
Review Mel's responses before letting conversations run fully automated
Add personal messages to balance AI-generated content
Turn off Mel for sensitive or nuanced discussions
Always follow up on important client decisions personally
Frequently Asked Questions
Q: Can I message a client who hasn't downloaded the app yet?
A: No, clients must accept their Client App invitation and complete setup before you can message them through Mel Chat.
Q: Will clients know they're talking to AI?
A: Yes, Mel identifies herself as your AI assistant and maintains transparency in all client communications.
Q: Can I edit or delete messages I've sent?
A: Contact support for information about message editing and deletion capabilities.
Q: How do I know if a client has read my message?
A: Check your conversation for read receipts and delivery status indicators.
Q: Can Mel access my calendar to schedule appointments?
A: Yes, when your calendar is connected, Mel can view availability and coordinate scheduling with clients.
Q: What happens to conversations when I toggle Mel off?
A: The conversation continues with you responding directly. Mel resumes when you toggle her back on.
Q: Can other team members see my client conversations?
A: Team leaders may have visibility into team conversations. Check with your broker about conversation privacy policies.
Q: Does Mel work in languages other than English and Spanish?
A: Mel currently supports multiple languages. Contact support for the full list of supported languages.
Q: Can I use Mel Chat on mobile?
A: Yes! Mel Chat is available on both web and mobile versions of Radius.
Q: How quickly does Mel respond to client inquiries?
A: Mel typically responds within seconds to client questions through the Client App.