AI credits are the single balance that powers the AI features in your account.
Instead of paying separately for calling, texting, email marketing, design, and document-preparation tools, you use one shared pool of AI credits while Mel performs these tasks for you.
Credits are only used when an AI feature actually runs. Simply browsing your dashboard, editing contacts, or reviewing reports does not use AI credits.
What Uses AI Credits?
The following features use your AI credit balance. As new Mel skills become available, they will use the same credit balance.
Feature | What Mel Does | What It Can Replace |
Calls | Listens to your calls and handles follow-up tasks such as logging notes, updating contacts, and creating follow-ups. | Manual note-taking and record keeping |
Conversations | Responds to leads and clients through text and chat, helping you stay responsive around the clock. | Texting platforms and chatbot tools |
Client Campaigns | Creates and sends personalized email and text campaigns to your database. | Email marketing and drip-campaign software |
Design Studio | Creates flyers, social media posts, listing graphics, and other marketing materials. | Graphic design apps, freelance designers, and marketing support |
Filling Documents | Pre-fills forms and paperwork using your client and transaction information. | Manual data entry, form-filling, and document-preparation tools |
Future Mel Skills | Provides additional AI capabilities as they are released. | Additional tools you may otherwise need to purchase |
How Many Credits Does a Task Use?
The number of credits used depends on the size and complexity of the task.
For example:
A short text response uses fewer credits than a lengthy phone call.
A single design uses fewer credits than a large campaign.
A small document task may use fewer credits than processing a larger set of paperwork.
This means your credit usage is based on the AI work being performed, rather than simply having the feature available.
Why AI Credits Can Save You Money
AI credits bring multiple AI-powered capabilities into one platform, which can reduce the need for separate subscriptions and outsourced services.
Fewer Subscriptions
Calling, texting, email campaigns, design, and document preparation are available in one place, reducing the need for multiple software subscriptions.
Pay for What You Use
Your credit usage can vary based on how much AI work you perform. During a slower month, you may use fewer credits instead of paying for several software subscriptions that you rarely use.
No Multiple Logins or Integrations
Your AI features work with the information already available in your account, reducing the need to move information between different applications or maintain multiple integrations.
Less Manual Work
Tasks that might otherwise require an assistant, ISA, designer, or other support can be handled by Mel, often in minutes.
New AI Capabilities
As Mel gains new skills, those capabilities will use the same AI credit balance, rather than requiring you to manage another separate subscription.
A Simple Way to Think About AI Credits
Think of your AI credits as a shared pool of resources for AI work.
Instead of having separate subscriptions for:
Calling
Texting
Email marketing
Graphic design
Document preparation
you can use your AI credits across these capabilities as needed.
The more AI work you ask Mel to perform, the more credits you use.
Frequently Asked Questions
Do I use credits just by using the platform?
No. Credits are only used when Mel performs an AI task.
For example, simply browsing your dashboard, reviewing reports, or editing contacts does not use AI credits.
How can I check my AI credit balance?
[To be updated] We will add instructions here explaining where you can view your current credit balance and usage history in the app.
What happens if I run out of AI credits?
[To be confirmed] Add information here explaining what happens when the balance reaches zero and how users can add additional credits, if applicable.
Do unused AI credits roll over?
[To be confirmed] Add the applicable AI credit rollover policy here.
Will new Mel skills require an additional subscription?
No. New Mel skills will use the same AI credit balance, so you will not need to manage a separate subscription for each new capability.
Do all AI tasks use the same number of credits?
No. Credit usage depends on the size and complexity of the AI task. A simple task generally requires fewer credits than a more extensive task.
Need Help?
If you have questions about your AI credit usage or how to get the most value from your credits, contact our Support Team. We're happy to help explain your usage and answer any questions about AI-powered features.