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Why are my verified calls still being flagged by carriers?

Verified in Raise More means you own the number; carrier spam flags come from separate reputation scoring (Hiya, TNS) and STIR/SHAKEN attestation.

You verified a caller ID in Raise More, your calls connect, and some recipients still see "Spam Likely," "Scam Likely," or another carrier flag. This happens because the "verified" status inside Raise More and the way a phone carrier scores your number are two separate things.

Verified in Raise More is not the same as carrier reputation

When Raise More marks a caller ID as verified, it means you proved you own and control that phone number. You added the number, confirmed a one-time code by SMS or voice, and the number became selectable for dialing. Verification authorizes the number for use in your account. It does not control how phone carriers score that number when calls go out.

Carriers run their own scoring of every number that places calls on their network. They use third-party analytics providers such as Hiya and TNS (Transaction Network Services), which build a reputation score for each number based on real-world calling behavior. That score, not your Raise More verification, decides whether a call shows normally or gets flagged.

What STIR/SHAKEN and attestation mean

There is a third concept involved: STIR/SHAKEN. It is the industry framework that lets the originating carrier cryptographically sign a call so the receiving carrier can confirm the call really came from the number it claims. The signature carries an attestation level, which is the originating carrier's statement of how confident it is about the caller's right to use the number:

  • Attestation A (full): the originating carrier knows the customer and confirms they have the right to use the number. This is the level you want.

  • Attestation B (partial): the carrier knows the customer but cannot fully confirm the number.

  • Attestation C (gateway): the carrier can only confirm where the call entered the network, not who originated it.

Attestation answers "is this caller authorized to use this number?" Reputation scoring answers "do people want calls from this number?" They are different questions, and carriers weigh both. A call can carry full A attestation and still be flagged on reputation.

What Raise More tracks for your caller IDs

Raise More stores two carrier-side states per caller ID and re-pulls them from the underlying telecom provider (Twilio) on a schedule:

  • STIR/SHAKEN approval: whether the number is set up to receive full A attestation.

  • Voice Integrity approval: Twilio's enhanced caller-ID registration, which improves how the number is presented to carriers.

These states tell you whether the number is fully registered on the carrier side. They do not include the reputation score itself, which lives with the analytics providers (Hiya, TNS), not with Raise More or Twilio.

Why a verified number still gets flagged

Reputation engines score numbers on call patterns. The behaviors that push a number toward a spam flag are the same patterns heavy call time can produce:

  • High call volume in a short window. Dialing many numbers quickly looks like a robocaller to analytics engines, even with a real person on the line.

  • Lots of short or unanswered calls. A pattern of brief connections, voicemails, and no-answers signals low engagement and lowers the score.

  • Recipient complaints. When people tap "report spam" or block your number, that feedback flows into Hiya and TNS scoring. A small number of complaints can flip a previously clean number.

  • A brand-new number with no history. Numbers without a calling track record start neutral and can tip negative under heavy use.

  • Caller ID that does not match a registered identity. If the displayed number is not tied to a known, registered caller, attestation drops and reputation suffers.

None of these are controlled by your Raise More verification. They are a function of how the number is used across carrier networks.

What you can do

You have several ways to improve and protect a number's reputation:

  • Register with the Free Caller Registry. Go to freecallerregistry.com and submit your numbers. This sends your numbers to Hiya, TNS, and other analytics providers and identifies them as legitimate political or fundraising callers. It is free. Do it for every number you dial from.

  • Rotate your caller IDs. Spreading volume across several verified numbers keeps any single number from looking like a high-volume robocaller. Add multiple caller IDs in Raise More and alternate between them.

  • Keep call patterns natural. Avoid dialing a list at maximum speed. More answered and longer conversations, with fewer rapid-fire short calls, build a healthier reputation over time.

  • Confirm full carrier registration. Make sure your caller ID has STIR/SHAKEN and Voice Integrity approval so calls receive full A attestation. Raise More tracks this state per caller ID. If it looks wrong, contact support and we can re-pull it from the carrier.

  • Use reputation remediation for an already-flagged number. The Free Caller Registry has a remediation path that asks the analytics providers to review and clear a flagged number.

Changes do not take effect instantly. Reputation scores update on the carriers' and analytics providers' own schedules, often over several days.

What Raise More cannot do

Raise More cannot directly remove a carrier flag or change a reputation score. Those are owned by the carriers and their analytics partners (Hiya, TNS). What we can do is confirm the registration and attestation state we have on file for your numbers, re-pull it from the carrier, and point you to the right remediation path.

When to contact support

Reach out to Raise More support if:

  • Your caller ID shows verified in the app but you think its STIR/SHAKEN or Voice Integrity state is out of sync, and you want us to re-pull it from the carrier.

  • You have registered with the Free Caller Registry and rotated numbers, and flagging persists across several numbers.

  • Calls are failing at the carrier entirely rather than connecting and being flagged.

FAQ

My caller ID says "verified" in Raise More. Why does my phone show "Spam Likely"?
Verified in Raise More means you proved ownership of the number. The "Spam Likely" label comes from the recipient's carrier and its analytics partners (Hiya, TNS), which score your number separately based on call behavior and complaints.

Does registering with the Free Caller Registry guarantee my calls will not be flagged?
No. It identifies your number as legitimate to the analytics engines, which lowers the odds of a flag. Reputation still depends on ongoing call patterns and complaints.

How long does it take for a flag to clear after I fix things?
Reputation scores update on the carriers' timelines, usually several days. There is no instant reset.

Will rotating numbers fix a number that is already flagged?
Rotating spreads future volume so your other numbers stay healthy. An already-flagged number usually needs remediation through the Free Caller Registry to clear its label.

What is the difference between attestation and reputation?
Attestation confirms the caller is authorized to use the number. Reputation reflects whether recipients want the call. A call can have full attestation and still be flagged on reputation, which is why both matter.

Can Raise More remove the flag for me?
No. Raise More cannot change a carrier-side flag or reputation score. We can confirm and re-pull the registration and attestation state for your numbers and point you to the Free Caller Registry remediation process.

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