Sometimes a call connects to the wrong person, or you reach a recording that says the number has been disconnected. When that happens you want two things: a record of what happened, and a way to stop that bad number from coming up again. Raise More handles both with a single disposition.

When you realize you have reached a wrong number or a disconnected line, end the call and choose the disposition labeled Wrong / Disconnected. This is one of the standard call outcomes in the dialer, alongside options like Answered, No Answer, Refused, Call Back, Left Voicemail, Deceased, and Do Not Contact. Selecting it logs the call outcome the same way any other disposition does, so the interaction shows up in the contact's call history.

You can add a note before saving if you want to capture extra detail, but a note is not required.

When you save the disposition, two things happen:

The removal applies only to the number you were actively dialing on that call. Other phone numbers on the same contact are left untouched.

The number is not permanently erased. It is soft-removed, which means the record stays on the contact with a removal date, the user who removed it, and a removal reason (wrong number or disconnected). Saving Wrong / Disconnected also clears the number's primary flag if it was set as the primary.

Because the number is marked removed, the dialer filters it out and will not call it again. On the contact's profile it is shown under the phone numbers as Removed, with the date and the person who removed it, rather than disappearing entirely.

Saving the disposition logs the call and removes the number. It does not, by itself, move you to another number or to the next person on your list. You continue through the list the same way you normally do in the dialer. The contact stays on your list, and any of their other active numbers remain available to dial.

If the contact has no remaining active numbers, there is nothing left to dial for that person, so you move on to the next contact on your list as usual.

A contact can have more than one phone number. Marking one number as Wrong / Disconnected only affects that single number. The contact stays on your list and remains reachable on any of their other active numbers. This is useful when, for example, an old landline is disconnected but the donor's cell phone is still good. You remove the bad number, and the good one stays in rotation.

Yes. Because the number is soft-removed rather than deleted, it can be restored, and you can do this yourself. Open the contact's profile and find the removed number under their phone numbers. It is labeled Removed with the removal details attached. Use the Restore action on that number to bring it back. Once restored, the removal date and reason are cleared and the number becomes dialable again.

Restoring a number does not automatically make it the primary number again. If it had been the primary before removal, set it as primary again from the contact's profile if you want it back in that role.

Does this delete the whole contact?
No. It only removes the one phone number you dialed. The person and all of their other information stay in place.

Will the contact still be on my list?
Yes. The contact remains on the list. Only the bad number is taken out of dialing.

What if every number on a contact is wrong?
If you mark the last active number as Wrong / Disconnected, that contact has no remaining numbers to dial, so you move on to the next person.

Is the number gone forever?
No. It is soft-removed and recoverable. You can restore it yourself from the contact's profile.

What is the difference between "wrong" and "disconnected"?
Both use the same Wrong / Disconnected disposition and both remove the number from dialing. The system records a slightly different removal reason for each, but the result for your calling session is the same.