Running a test in Zapier and seeing a “Couldn’t find a customer” message? That just means Zapier can’t grab any recent orders from your Rally.Fan store. A quick self-checkout usually does the trick.
Fast workaround
Create a free checkout:
Either set your product price to $0 or generate a 100 % off discount code for yourself in Rally.Fan.
Buy your own product:
Open your public Rally.Fan store and complete the checkout using the free option.
Give it a minute:
Webhooks can take a couple of minutes to hit Zapier. Grab a coffee.
Click “Retest Trigger” in Zapier:
Zapier should now pull in you as the sample customer.
Still blank? Wait five more minutes and retry.
Extra checkpoints
Double-check you picked the right trigger (New Customer, New Membership, etc.).
Make sure the Rally.Fan account you connected in Zapier is the one where the purchase happened.
Confirm the product you bought is the same one you’re using for the test.
Still stuck?
Pop a note to friends@rally.fan (or hit us in live chat) with a screenshot of the Zapier error, and we’ll jump in to sort it out. Happy automating!