Sometimes an old cookie or a stubborn browser extension keeps your Rally.Fan storefront from loading correctly. Two fast ways to troubleshoot:
Wipe the browser’s cache & cookies
Open your store in a private / incognito window
Pick your browser below and follow the steps—no tech wizardry required.
1. Clear Cache & Cookies
Google Chrome
Menu ⋮ → Settings → Privacy & Security → Clear browsing data
Choose Cookies and other site data + Cached images and files.
Hit Clear data, then reload your Rally.Fan page.
Mozilla Firefox
☰ Menu → Settings → Privacy & Security
Under Cookies and Site Data, click Clear Data…
Leave both boxes checked and press Clear.
Revisit your store.
Microsoft Edge
… Menu → Settings → Privacy, Search, and Services
In Clear browsing data, click Choose what to clear.
Tick Cookies and other site data & Cached images and files, then Clear now.
Opera
O Menu → Settings → Privacy & Security → Clear browsing data
Select Cookies and Cached files.
Confirm with Clear data.
Safari (macOS)
Safari → Settings → Privacy → Manage Website Data
Click Remove All → Remove Now (clears cookies and cache together).
Need a deeper clean? Develop → Empty Caches in the top menu (enable Develop in Preferences → Advanced first).
2. Test in a Private Window
If you’d rather not wipe anything just yet, open your Rally.Fan link in a private session. This disables extensions and ignores stored cookies—perfect for quick checks.
Browser | Shortcut | How to Open |
Chrome | Ctrl/Cmd + Shift + N | Menu ⋮ → New Incognito Window |
Firefox | Ctrl/Cmd + Shift + P | ☰ Menu → New Private Window |
Edge | Ctrl/Cmd + Shift + N | … Menu → New InPrivate Window |
Opera | Ctrl/Cmd + Shift + N | O Menu → New Private Window |
Safari | Cmd + Shift + N | File → New Private Window |
If your store loads fine here, the culprit is almost always cached data or a browser extension.
FAQ
Will clearing cookies sign me out of other sites?
Yes—plan to log back in to any web apps you keep open.Do I have to clear both cache and cookies?
For the most thorough reset, yes. If you’re in a hurry, start with cache only and test again.Nothing worked—now what?
Shoot us a message in the in-app chat or email friends@rally.fan with your browser version and a quick screen recording. We’ll dive in from there.
Pro tip: Make a habit of private-window testing before you wholesale clear cookies—saves time and keeps your logins intact.