Here are some scenarios that could lead to a failed integration or a disconnection.
Using a tablet or a phone. Extensions only work on laptops and desktop computers.
Not installing AirReview Chrome Extension on the browser you're using for the integration. The integration only works when AirReview is installed on the browser you're using to integrate.
Having more than one Airbnb tab open during integration. Only one Airbnb tab should be open during integration to avoid issues.
Having more than one Airbnb window open during integration? Only one Airbnb window should be open during integration to avoid issues.
A recent change to your Airbnb password.
Having any antivirus or security software (or browser extensions) installed. Please look for an “exceptions” or “allowed sites” option where you can permit Airbnb & Rankbreeze to keep their data saved without clearing, while still maintaining privacy settings for other websites.
Having your browser settings set to delete cookies automatically. Please adjust this setting to keep cookies, or add Airbnb and Rankbreeze as exceptions to prevent automatic clearing.
Workarounds
If you're still having trouble, try one of these workarounds:
Ensure you are on a laptop or desktop computer
Ensure you are using Chrome or a Chromium-based browser
Workaround 1: Uninstall & Reinstall AirReview Chrome Extension
Uninstall AirReview Chrome Extension
Click "Remove from Chrome"
On the pop-up window, click "Remove"
Reinstall AirReview Chrome Extension
On the same page, click "Add to Chrome"
In the pop-up window, click "Add extension"
Reattempt the Airbnb Integration
Log into your Airbnb hosting profile. Only one tab with Airbnb should be open.
Open the Rankbreeze Airbnb Integration page in another tab (you'll have to log in to Rankbreeze first)
Conduct a Specific Refresh on the page (known as a Hard Refresh)
Press together 'Ctrl+Shift+R' (for Windows) or 'Cmd+Shift+R' (for Mac) to refresh the page.
Click Connect/Reconnect to complete your Airbnb integration.
If you're adding another Airbnb hosting account, use the "Add additional Airbnb account" option
Workaround 2: Complete the Airbnb Integration in Incognito Mode
Allow the AirReview Chrome Extension to work in incognito mode.
Go to chrome://extensions.
Find the AirReview Chrome Extension.
Click Details.
Turn on Allow in Incognito. (It's near the bottom of the page)
Open an incognito window
Log into your Airbnb hosting profile using the incognito tab
Open the Rankbreeze Airbnb Integration page in another incognito tab (you'll have to log in to Rankbreeze first)
Click Connect/Reconnect to complete your Airbnb integration.
If you're adding another Airbnb hosting account, use the "Add additional Airbnb account" option
Workaround 3: Add accounts@rankbreeze.com as a Co-host with Full Access
Go to "Listings" in your Airbnb hosting page and
Select the listing you want to edit
Under Listing editor, click Your space
Tap Co-hosts and then tap "Invite a co-host"
Add accounts@rankbreeze.com under "Email" and click Next
Select the "Full access" and click Next
Review and click Send
Repeat steps 1 - 7 for each listing.
Once you've done that, send a quick email to: support@rankbreeze.com to let them know you've sent the invites.
For additional support, please reach out to support@rankbreeze.com.