Subscriptions are managed via your dashboard. Billing & Subscriptions allows the user to manage subscriptions, invoices and payment details.
Viewing your Invoices
This process can be followed for both agent and agency profiles on RateMyAgent. For security reasons, access to invoices is only available within your account. Just make sure you're signed into the correct account! Once payment is successfully processed, it will reflect in your Billing & Subscriptions section, providing instant confirmation of the transaction.
Step 1: Sign into your RateMyAgent profile and navigate to the Billing & Subscriptions section in your office profile. If payment verification is required during the process, make sure to review any pending verification emails and enter the provided code before proceeding.
Step 2: Click the Billing tab.
Step 3: Scroll down until you see Invoice history. Click the View button of the Invoice you would like to view.
You will be redirected to a new tab with the paid amount, Invoice number and payment date.
Step 4: Your invoice will look similar to the below. It will include the payment period, cost and the profile the invoice is for. From here, you can print and save to your computer. Additionally, you can ask to connect with a team member request resent payment notifications or invoices if needed. For recurring charges or charges you don't recognize, you can verify the details in the Billing & Subscriptions section and review the subscription associated with the charge. To ensure the security of your invoice details, they are not included directly in emails and can only be downloaded securely from your account. If you receive a verification email, note the code provided and ensure to input it in your profile to finalize the payment process. Payments will remain incomplete without this step.
Billing & Subscriptions
Log into your dashboard, then select Billing & Subscriptions in the main menu on the left.
Billing details
The Billing tab contains your billing details. From here you can add, remove and set your default payment details.
Activating or Upgrading to a Paid Account
If your account is linked to an office (e.g., through an invite or subscription):
Office Subscription Management: The office admin must add you to their subscription plan using your registered email address. Paid subscription benefits only apply once this connection is successfully established. For instance, members of @realty can gain subscription access once their office admin adds them to the subscription plan.
Trial Periods and Renewal Options: If you are on a trial account, paid features will only be available during the trial. Once the trial ends, features can only continue if you or the office admin upgrades to a subscription plan.
Free trials (where applicable) can be cancelled within this page. Once you cancel your trial, it will still run until the end of the 14 days and you will be reverted to our free version. Once the trial has concluded, paid features can only continue through a paid subscription plan upgraded by you or your office admin.
Please note that each counties has different pricing when it comes to subscriptions. You may refer to the links below for guidance.
For Australia: https://www.ratemyagent.com.au/subscriptions
For New Zealand: https://www.ratemyagent.co.nz/subscriptions
For United States: https://www.ratemyagent.com/subscriptions
Key Notes on Paid Features
Paid subscription allows additional tools and functionality beyond basic features.
Access to Social Studio requires the correct subscription package and is not available after the trial period ends. Ask to speak to your account manager to discus this further.
Invoices: To view an invoice, click Billing and you will see a list of your Invoice History. Simply click View next to any invoice to view and download.
Related FAQs on Paid Subscriptions
What happens if my office subscription is downgraded? If your office loses its subscription, your account will revert to basic, limiting features.
Can I purchase a subscription independently? Individual subscriptions are available and can be activated directly through RateMyAgent’s billing page.
Cancelling or downgrading your subscription
For cancelling or downgrading your subscription, a request can be actioned and you will be contacted directly for confirmation.
Free trials (where applicable) can be cancelled within this page. Once you cancel your trial, the trial will still until until the end of the 14 days, then end and you will be reverted to our free version.
You will find Change Subscription on either of the subscription packages
Please note:
Customer Support is unable to cancel or change your subscription for you, however we are more than happy to action a cancellation request for you.
Without the need to contact Support, you can action a cancellation request through the dashboard as shown above in Change Subscription.
As soon as a request is sent from your account, our Subscriptions team will be notified to contact you directly and confirm.
If you're looking to speak with your account manager or sales representative, simply chat with our support team. Our team will then notify your designated rep. We're always happy to help!