Subscriptions are managed via your dashboard. Billing & Subscriptions allows the user to manage subscriptions, invoices and payment details.
Billing & Subscriptions
Log into your dashboard, then select Billing & Subscriptions in the main menu on the left.
Activating or Upgrading to a Pro Account
If your account is linked to an office (e.g., through an invite or subscription):
Office Subscription Management: The office admin must add you to their Pro subscription plan using your registered email address. Pro benefits only apply once this connection is successfully established. For instance, members of @realty can gain Pro access once their office admin adds them to the subscription plan.
Trial Periods and Renewal Options: If you are on a trial account, Pro features will only be available during the trial. Once the trial ends, Pro features can only continue if you or the office admin upgrades to a Pro subscription plan.
Free trials (where applicable) can be cancelled within this page. Once you cancel your trial, it will still run until the end of the 14 days and you will be reverted to our free version. Once the trial has concluded, Pro features can only continue through a Pro subscription plan upgraded by you or your office admin.
Please note that each counties has different pricing when it comes to subscriptions. You may refer to the links below for guidance.
For Australia: https://www.ratemyagent.com.au/subscriptions
For New Zealand: https://www.ratemyagent.co.nz/subscriptions
For United States: https://www.ratemyagent.com/subscriptions
Key Notes on Pro Features
Pro subscription allows additional tools and functionality beyond basic features.
Some features, such as direct integration with Google, may not be available unless you’re actively subscribed as a Pro user.
Invoices: To view an invoice, click Billing and you will see a list of your Invoice History. Simply click View next to any invoice to view and download.
Related FAQs on Pro Subscriptions
What happens if my office subscription is downgraded? If your office loses its Pro subscription, your account will revert to basic, limiting features.
Can I purchase a Pro subscription independently? Individual Pro subscriptions are available and can be activated directly through RateMyAgent’s billing page.
Cancelling or downgrading your subscription
For cancelling or downgrading your subscription, a request can be actioned and you will be contacted directly for confirmation.
Free trials (where applicable) can be cancelled within this page. Once you cancel your trial, the trial will still until until the end of the 14 days, then end and you will be reverted to our free version.
You will find Change Subscription at the bottom of the page.
Please note:
Customer Support is unable to cancel or change your subscription for you, however we are more than happy to action a cancellation request for you.
Without the need to contact Support, you can action a cancellation request through the dashboard as shown above in Change Subscription.
As soon as a request is sent from your account, our Subscriptions team will be notified to contact you directly and confirm.
Invoices
To view an invoice, select the Billing tab and you will see a list of your Invoice History.
Simply click View next to any invoice to view and download.
Billing details
The Billing tab contains your billing details. From here you can add, remove and set your default payment details.