Click on 'Team & Admins' from the left-hand menu and hit 'Add'.

Search for the agents you would like to add to your subscription. You will be able to do more than one at a time.

You may see that you are required to pay pro-rata for some of the agents you would like to add to your subscription. (Pricing shown is a test example and test value) These additional charges will be billed to your office subscription and will appear on your next invoice.

Prorated charges are calculated based on the time elapsed from the date of an agent's addition to the next billing cycle. This ensures fairness and accuracy in subscription billing adjustments.

If an agent is already under a paying subscription, it will indicate that they are subscribed, and you will not need to pay a pro-rated fee for that agent.

Additionally, separate charges may apply for agents subscribed to individual plans, like the Pro version, which are billed independently from the office's subscription.

If required, you will be taken to checkout to complete this process. The charges will subsequently appear on your next invoice. For specific charge details, refer to your RateMyAgent account or contact support for assistance.

Charges are prorated if applicable, and the system will provide a cost breakdown during the checkout process.

If you have an agent who is leaving the business and a new agent coming in to replace them, you can now do this by clicking the 3 dots to the right of the outgoing agent and clicking 'replace member'.

This approach helps optimise subscription costs by utilising an existing seat rather than generating additional charges for a new one.

You will then search for the agent who is joining your business and select them from the list.

Once selected, you will need to confirm that you'd like to make the change.

In the event you need to remove an agent from your subscription, but aren't immediately replacing them, you will hit the 3 dots to the right of the outgoing agent and click 'Remove'.

You will be required to confirm these changes before the system removes them from your account

You will notice that a 'seat' has opened up on your subscription (as shown below). This means you will be able to fill this seat with an incoming agent at no additional cost.

This feature ensures that your subscription only includes active seats, thereby reducing unnecessary charges and maintaining cost-efficiency.

In the event you have empty seats on your next billing cycle, our system will automatically remove them so that you are only charged on renewal for the seats that have been filled. (This may not apply in all cases, depending on how you were subscribed and the terms of your subscription)

This automatic adjustment helps streamline the billing process and ensures you are only charged for active agents.

For further inquiries about specific charges, billing disputes, or subscription details, please contact our billing support through your RateMyAgent profile or reach out to your account manager for tailored assistance.