1. What does it mean to connect my agency’s Google My Business page to our RateMyAgent page?
Connecting your Google My Business page with your profile gives your vendors and buyers the opportunity to post their RateMyAgent review on your Google My Business page.
2. What is a Google My Business page?
Google My Business is a free and easy-to-use tool for businesses to manage their online presence across Google, including Search and Maps.
By verifying and editing your business information (phone numbers, address, website etc.), you can help customers find you and allows you to read and respond to reviews from your customers. (learn more here)
3. Why is it beneficial to have RateMyAgent reviews showing on our Google My Business page?
Reviews on Google provide valuable information about your agency to both you and your customers at the start of their journey. Reviews appear next to your agency listing in Google Maps and Google search results, and can help your business stand out on Google.
4. Where will these reviews show on Google?
Reviews appear next to your agency listing in Maps and Google search results, and can help your business stand out on Google. RateMyAgent reviews that have been pushed to Google contribute to your star rating and total number of reviews too! (see below)
5. How do the reviews get from my RateMyAgent profile to my agency Google My Business page?
The first step is to make sure your agency has connected your Google My Business page to their RateMyAgent profile.
After any vendor or buyer finishes leaving their review on RateMyAgent they’ll be prompted to share the same review with Google with just one click.
As soon as your client chooses to post their RateMyAgent review to your Google My Business page and publish it, the review will be live for you to read and respond to it via your agency’s Google My Business page.
6. Why are all my RateMyAgent reviews not showing on my agency Google My Business page?
Like leaving a review on RateMyAgent, your clients have the choice to post their review through to Google.
If you're keen to get all your RateMyAgent reviews on Google, why not tell them so in the custom message you send out in the review request?
7. How long does it take for a review to go live?
As soon as your client chooses to post their review from RateMyAgent to your Google My Business page, the review will be live for you to read and respond to it via your agency’s Google My Business page.
8. How do I respond to reviews left on Google?
Reviews from your customers can provide valuable feedback for your agency, and replying to reviews can help build your customers' trust. When you reply to a review, your response will appear below your customer's review on Google Search and Maps under the label "Response from the owner". People on Google will see both the customer review and your response when they look at your Google reviews.
You can reply to reviews directly from your business profile by logging into your Google My Business account, through the Google My Business app. (learn more here)
9. Can I remove a review from my Google My Business Page?
Reviews that violate the Google review policies can be flagged as inappropriate from your Google My Business account which will alert Google moderators.
Reviews posted on your agency’s Google My Business page can only be deleted or removed by Google Moderators.
Instructions on how to flag an inappropriate review that you find on your listing can be found here.
10. How do I connect my agency’s Google My Business page from my RateMyAgent agency profile?
Connections between RateMyAgent and Google My Business can only occur within the agency dashboard.
Go to the Connect Google tab in your agency dashboard
Search for your agency Google My Business listing
Can’t find, or don’t have one - create one hereConfirm you’ve selected the correct listing and click the `Activate` button
11. How do I disconnect my agency’s Google My Business page from my RateMyAgent agency profile?
Simply head to the Connect Google tab in you agency dashboard and click the ‘Deactivate’ button.
Clients will no longer have the option to post their reviews from RateMyAgent to Google.
Any existing reviews that clients chose to post through to your agency Google My Business page will remain on the page and be visible in Google search results and Google maps.
12. I tried to create a Google My Business page for our office and it says someone else (one of our agents) has registered the address. What do we do now?
If a Google My Business page has already been verified and you're authorised to manage the page, you can request ownership from the current listing owner.
13. I’m an agent, can I connect to my Agency’s Google My Business Page?
No. Connections between RateMyAgent and Google My Business can only occur within the agency dashboard. However, once your agency has connected to it’s Google My Business page, all your future clients who complete the RateMyAgent review form will receive a request to also post their review on Google.
As per Google’s guidelines, listings on Google My Business can only be created for businesses that either have a physical location that customers can visit (learn more here).
If you’re an agent and would like your clients to have the option to post their RateMyAgent reviews through to Google you’ll need to get your agency admin to connect the agency RateMyAgent profile with Google.
14. What does it cost to connect my profile to my agency’s Google My Business page?
Any agency on a RateMyAgent Starter, Professional or Enterprise subscription has access to connect their Google My Business page with RateMyAgent.
To check your agency subscription or upgrade to unlock the Connect Google feature head to the Billing Section your RateMyAgent agency dashboard.
15. What happens if I move agencies, can I take my reviews off the Google page for my ex-agency?
As soon as a client chooses to post their review from RateMyAgent to an agency Google My Business page and publishes it, the review will stay with the agency.
Only reviews that violate the Google review policies can be removed from Google My Business pages. Instructions on how to flag an inappropriate review that you find on your listing can be found here.
16. What happens to my connection with Google if my agency unsubscribes?
If an agency subscription is downgraded to a free account from any paid subscription the connection to the Google My Business page will be removed. Clients will no longer have the option to post their reviews from RateMyAgent to Google.
Any existing reviews that clients chose to post through to your agency Google My Business page will remain on the page and be visible in Google search results and Google maps. To check your agency subscription or upgrade to unlock Connect with Google, head to the Billing Section in your RateMyAgent agency dashboard.
17. How do I get support with our Google My Business page?
Check out Google’s help resources on Google My Business pages here.
18. How do I add managers to our agency Google My Business page?
Adding managers of a Google My Business page occurs directly with Google, not RateMyAgent.
Owners of Google My Business pages can invite additional users to own or manage an agency page. When owners and managers are added, users share management of a page without having to share personal account information. Owners, managers, and site managers can all have different levels of access to the page.
Only owners can add or remove users. However, managers may remove themselves from a Google My Business account. Google Groups cannot be added as managers or owners of listings. (learn more here)
19. How do my clients post their review on Google at a later date after they have posted a review on RateMyAgent?
Clients can post a review on your Google My Business page at a later date by going to your Google My Business Page and clicking the “Write a review” button.
20. I’m logged in and I can’t see anything about this new feature. I’ve searched and can’t find anything.
You must be logged into your agency’s RateMyAgent profile to see the new feature in the dashboard.
Connections between RateMyAgent and Google My Business can only occur within the agency dashboard. However, once your agency has connected to it’s Google My Business page, all your future clients who complete the RateMyAgent review form will receive a request to also post their review on Google.
21. Will all my old reviews be sent to Google once I'm connected?
No. Only new reviews will be pushed through to your Google My Business page. However, your client will be able to manually leave you a review by going to your Google My Business Page and clicking the “Write a review” button.